Associate Director General Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Oversee RCM back office operations, ensuring standardization and compliance with established policies and procedures
• Provides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staff
• Manage all KPIs and project deliverables in collaboration with other onshore and offshore leaders
• Drive efficiency and Innovation to meet / exceed the initiative targets, create strategies to build and sustain operational excellence, identify and work on opportunities to bring in additional scope of work
• Collaborate in driving and implementing strategies to effectively manage inventory and improve resolution rate with minimum touches with focus on meeting the outcome metric of AR days, collection (MNCR), resolving credits within compliance limits, timely cash posting with proper book reconciliation
• Manage teams for optimum reduction of AR Days, aging, denials write offs and improve cash collection rate
• Identify issues and trends in AR and collaborate with onshore partners to provide insights to clients and hospital CFOs. Coordinate and escalate issues observed to senior leadership or internal partners like Payor Solutions, Denials Management, Facility Liaisons and other processes within RCM
• Partnership with domestic leaders for overall enterprise success
• Collaborate with Learning Performance Solutions responsible for process design and development, process monitoring, policy and procedure development and training requirements
• Creating an environment to identify and groom talent / future leaders within the team, work with cross-functional and direct reports to develop IDPs
• Champions compliance with security standards and regulations
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and / or re-assignment to different work locations, change in teams and / or work shifts, policies in regard to flexibility of work benefits and / or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

90+ %, denials %, Cash Goals acceleration and write off % reduction

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Skills Required

Excel, Analytics