Managed Services Specialist

T&M Services Consulting Pvt LtdMumbai, Maharashtra, India

14 days ago

Job description

Managed Services Pre-Sales Specialist

Department : Cloud Presales Location : Mumbai / Chennai / Bangalore

Job Purpose

To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains. This role involves understanding customer requirements, designing tailored service solutions, preparing proposals, and supporting the sales team in winning business. The Managed Services Pre-Sales Specialist bridges technical delivery teams and enterprise customers, ensuring competitive, cost-effective solutions aligned with business outcomes.

Key Responsibilities

Customer Engagement & Requirement Gathering

Engage with enterprise customers to assess their infrastructure, cloud, and managed services needs.
Conduct discovery workshops to translate business requirements into technical and service solutions.

Solution Design & Proposal Support

Design managed services solutions covering infrastructure management, cloud operations, security, backup / DR, SOC / NOC, and compliance frameworks.

Prepare solution proposals, Statements of Work (SOWs), RFP / RFI responses, and presentations in partnership with solution architects and delivery teams.

Customize service catalog offerings to customer needs, including SLAs, KPIs, and pricing models.

Pre-Sales Collaboration

Partner with sales teams to position Managed Services offerings for enterprise and government clients.

Deliver demos, Proof of Concepts (PoCs), and presentations demonstrating service capabilities (monitoring, automation, AIOps, FinOps, SOC).

Collaborate with OEMs and partners to integrate their solutions into the service portfolio.

Commercials & Pricing

Work with finance and delivery teams to develop cost models, pricing strategies, and business cases.

Support contract negotiations by emphasizing value differentiation, compliance, and ROI.

Governance & Handover

Ensure smooth transition from pre-sales to delivery teams with clear handover plans.

Provide feedback for service portfolio enhancements based on market and customer insights.

Qualifications & Experience

Educational Qualifications

BE / B-Tech or equivalent degree in Computer Science, Electronics & Communication, or related field.

Relevant Experience

812 years in IT / Cloud services, with 3–5 years in Managed Services pre-sales or solution consulting.

Technical Knowledge

Broad understanding of cloud platforms (AWS, Azure, GCP, VMware, OpenStack) and data centre services.

Familiarity with managed security (SOC, SIEM, EDR, NDR), backup / disaster recovery, ITSM, observability, and automation tools.

Knowledge of hybrid / multi-cloud operations and compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).

Pre-Sales Expertise

Strong skills in proposal writing, RFP / RFI responses, solution costing, and service scoping.

Ability to communicate the business value of managed services to CXO-level stakeholders.

Certifications (Preferred)

ITIL v4

Cloud certifications (AWS, Azure, GCP)

PMP or sales-related certifications

Soft Skills

Excellent presentation, communication, and stakeholder management abilities.

Strong influencing skills to engage both technical and business decision-makers.

Create a job alert for this search

Service Specialist • Mumbai, Maharashtra, India

Related jobs

Promoted

Professional Services Specialist II

ConfidentialMumbai

LexisNexis Digital Identity Network and our other risk assessment solutions.In this role, youll combine your problem-solving skills with a technical mindset. Youll help monitor solution performance,...Show moreLast updated: 30+ days ago

Promoted

Contractor Management Specialist

ConfidentialMumbai

Contractor Management Specialist.We are seeking a highly experienced Contractor Management Specialist with expertise in managing contractors, procurement, and supply chain functions.The ideal candi...Show moreLast updated: 30+ days ago

Promoted

Technical Support Specialist

NIKSUNKalyan-Dombivli, IN

Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 30+ days ago

Promoted

Senior Solutions Specialist

LabcorpThane, IN

We are a global leader of innovative and comprehensive laboratory services that helps doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions.Throu...Show moreLast updated: 26 days ago

Promoted

Microsoft D365 FO Specialist

ExusiaKalyan-Dombivli, IN

Job Description : D365FO Functional Specialist.We are seeking a D365 Finance & Operations Functional Specialist.Microsoft Dynamics 365FO environment. This role is focused on driving.Finance & Account...Show moreLast updated: 15 days ago

Promoted
New!

Head – Global Service Delivery (LR / MAH & Reg Operations)

vueverse.Thane, IN

Head of Global Service Delivery (Remote).Medical Devices, Pharmaceuticals, and Consumer Goods.The role oversees diverse service lines —. Legal Representation (LR / MAH / US Agent), Regulatory Operations...Show moreLast updated: 2 hours ago

Production Services Specialist

Extreme ReachMumbai, MH, IN

Quick Apply

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.To assist cli...Show moreLast updated: 30+ days ago

Promoted

Technical Support Specialist

AppLogic NetworksThane, IN

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago

Promoted

Managed Services Specialist

T&M Services Consulting Pvt LtdMumbai, Maharashtra, India

Managed Services Pre-Sales Specialist.To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains.This role involves unders...Show moreLast updated: 13 days ago

Promoted

Business Manager - Infrastructure Managed Services

ConfidentialMumbai

Responsible to drive Managed services business for Locuz.Develop, drive and close business within assigned territory.Accountable for Billing revenue for Strategy, Consulting & Support, customer sat...Show moreLast updated: 30+ days ago

Promoted

Solution Specialist

World Wide TechnologyKalyan-Dombivli, IN

Solution Specialists lead several of the pre-sales processes for qualified services opportunities.WWT’s Sales organization is responsible for creating and qualifying business opportunities.The Solu...Show moreLast updated: 30+ days ago

Promoted

Client Service Specialist

Ohm Dovetail Capital Private LimitedMumbai, Maharashtra, India

We are seeking a highly skilled and experienced Client Service Manager to join our team.The successful candidate will provide exceptional service, support, and solutions to our top clients in the f...Show moreLast updated: 15 days ago

Promoted

Presales Specialist - IT Infra Managed services

Inspirisys Solutions Limited (a CAC Holdings Group Company)Mumbai Metropolitan Region, India, India

Keep abreast on Technology trends and market needs around IT Services.Package new offerings to complement the current offerings portfolio. Assess the current offerings portfolio and repackage for be...Show moreLast updated: 16 days ago

Promoted

Specialist, Engineering Services

ConfidentialMumbai

Project and Development Services Corporate Solutions (region / country).Being the backbone of construction projects.You'll oversee all day-to-day construction-related projects onsite and make sure th...Show moreLast updated: 30+ days ago

Promoted

Technical Services Manager

WACKERMumbai Metropolitan Region, India, India

The Technical Service Manager will provide comprehensive technical support across.Coating, Packaging, Carpet, and Adhesive segments. The hired incumbent will drive customer solutions, support sales,...Show moreLast updated: 30+ days ago

Promoted

Customer Service Specialist

Moonpreneur IncKalyan-Dombivli, IN

Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at em...Show moreLast updated: 30+ days ago

Promoted

Configuration Specialist (Veeva Vault)

vueverse.Kalyan-Dombivli, IN

The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications. This includes troubleshooting system issues, assisting us...Show moreLast updated: 30+ days ago

Promoted

SAP Services Solution Manager

ConfidentialMumbai

Have knowledge on all the Modules of CLARITY PPM (Resource, Project, Time, Demand, Portfolio, Financial Management etc.Have knowledge of CLARITY PPM Integrations with other applications, Web servic...Show moreLast updated: 30+ days ago