IT support / Service Desk ( International voice )

Responsibilities and Duties :

• The primary responsibilities of a Customer Service specialist would be :
• Handling escalations and complex queries.
• Manage large amounts of incoming and outgoing calls / Emails / Chats
• Answer calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required :

Skills Required

Networking, Windows Support, Active Directory, Remote Desktop, Troubleshooting, Itil Framework, Hardware Repair, ticketing systems