Technical Support Engineer / IT support ( International voice)
ConfidentialHyderabad / Secunderabad, Telangana30+ days ago
Job descriptionProven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively
Responsibilities and Duties :
- The primary responsibilities of a Customer Service specialist would be :
- Handling escalations and complex queries.
- Manage large amounts of incoming and outgoing calls / Emails / Chats
- Answer calls professionally to provide information about products and services, take / cancel orders, or obtain details of complaints.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Key skills required :
Skills Required
Customer Support, Troubleshooting, Networking, Linux, Sql, Scripting, Cloud Services, Virtualization, Technical Documentation
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Technical Support Engineer • Hyderabad / Secunderabad, Telangana