Jobs in Coimbatore, in

Key Skills and Expertise :

• Deep understanding of the JD Edwards CSMS module functionalities.
• Experience with service contract management, warranty management, and service order processing.
• Knowledge of service billing and revenue recognition.
• Understanding of equipment management and service history tracking.
• Ability to analyze and document service-related business processes.
• Experience in conducting workshops and gathering requirements.
• Knowledge of industry best practices for service management.
• Ability to configure the CSMS module to meet specific business requirements.
• Experience with setting up service contracts, warranties, and service level agreements (SLAs).
• Knowledge of item master setup for service-related items.
• Understanding of how the CSMS module integrates with other JD Edwards modules (Sales Order Management, Inventory Management, Finance).
• Experience with integrating CSMS with third-party service management systems.
• Ability to create and customize reports related to service activities.
• Experience with analyzing service data to identify trends and improve performance.
• Experience in developing test plans and conducting user acceptance testing.
• Ability to create and deliver user training materials.
• Ability to troubleshoot and resolve issues related to the CSMS module.
• Experience in providing ongoing user support.

Responsibilities :

ref : hirist.tech)