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Jobs in Bangalore, karnātaka, india, 560102

Last updated: 18 hours ago
Service Planner - Bangalore East

Service Planner - Bangalore East

Rentokil InitialBengaluru, KA, IN
Full-time
Quick Apply
Rentokil PCI is the leading pest control service provider in India.A Rentokil Initial brand, Rentokil.PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one....Show moreLast updated: 30+ days ago
  • Promoted
Sales Specialist Smart Commerce

Sales Specialist Smart Commerce

AmazonBengaluru, Karnataka, India
Are you someone who is passionate about thriving with Zero to One challenges & love building new strategic businesses Are you driven with a passion for helping customers achieve their full pote...Show moreLast updated: 9 days ago
Breakfast Cook to work in Newzealand

Breakfast Cook to work in Newzealand

2comsBangalore North, KA, in
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Our client, a prestigious resort in New Zealand, is in search of a skilled and dependable Breakfast Cook to become part of their team. The role primarily involves overseeing the preparation and deli...Show moreLast updated: 30+ days ago
Mainframe - Production Support (Control M)

Mainframe - Production Support (Control M)

Saaki Argus & Averil ConsultingBengaluru, Karnataka, India
Quick Apply
Technical Expertise : Proficiency in COBOL, JCL, DB2, VSAM, MVS, Endeavor , TSO, CICS, Control-M, and basic IBM utilities. Analyze intricate mainframe programs, identify bottlenecks, and optimize per...Show moreLast updated: 30+ days ago
Support Specialist - L1

Support Specialist - L1

POWER BRIDGE SYSTEMS PRIVATE LIMITEDBengaluru, KA, in
₹400,000.00–₹540,000.00 yearly
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We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware ac...Show moreLast updated: 5 days ago
  • Promoted
Sales Coordinator

Sales Coordinator

Bolt.EarthBengaluru, Karnataka, India
Earth is a new-age startup focused on enabling cleaner mobility across emerging markets.Since our inception in 2017, we have installed over 36,000 charging points across 1,400+ cities in India, ser...Show moreLast updated: 7 days ago
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Associate - Due Diligence

Associate - Due Diligence

BDO in IndiaBengaluru, Karnataka, India
BDO India LLP is the India member firm of BDO International.BDO India offers strategic, operational, accounting, tax & regulatory advisory and assistance for both domestic and international organis...Show moreLast updated: 18 days ago
  • Promoted
CPQ Consultant

CPQ Consultant

RelantoBengaluru, Karnataka, India
Work Location : Pune / Bangalore.Salesforce CPQ, Revenue Cloud, and Conga CPQ.Design, configure, and migrate CPQ solutions (Salesforce / Conga) for clients, including integration with Order Management ...Show moreLast updated: 3 days ago
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Product Marketing Specialist

Product Marketing Specialist

Infosys FinacleBengaluru, Karnataka, India
Designation : Senior Member / Specialist—Product Marketing.Base location : Bangalore, India.Seniority Level : Mid managerial role. Industry : Banking Information Technology and Services.Drive brand awar...Show moreLast updated: 15 days ago
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Customer Care Professional

Customer Care Professional

Zimson WatchesBangalore, Karnataka, India
Join Our Team at Zimson : Service Co-Ordinator!.Zimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 100+ stores across South India i...Show moreLast updated: 15 days ago
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Indusface - Specialist - Product Marketing

Indusface - Specialist - Product Marketing

Indus Face Private LimitedBangalore, India
Qualifications : Educational Background : MBA preferred.Experience : 4-8 years of experience in product marketing, brand management, sales.Technical Skills : -...Show moreLast updated: 30+ days ago
  • Promoted
Office In-Charge

Office In-Charge

KAWEN MANPOWERBengaluru, Karnataka, India
We are looking for a highly organized and responsible.The ideal candidate will act as the backbone of the office ensuring smooth coordination between departments handling documentation and maintain...Show moreLast updated: 9 days ago
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Nexer Group - D365 Finance Functional Consultant

Nexer Group - D365 Finance Functional Consultant

Nexer Private LimitedBangalore, India
Job Title : Senior Functional Consultant - Finance (Dynamics AX 2012 & D365 F&O) Experience : 8-10 Years Location : Bangalore Job...Show moreLast updated: 30+ days ago
Sales Development Representative

Sales Development Representative

Comfort ClickBangalore, Karnataka, India
Remote
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Identify and qualify new sales opportunities for Recruitment Services through research, prospecting, and outreach using channels like email, calls, linkedin etc. Build and maintain a pipeline of qua...Show moreLast updated: 30+ days ago
Associate Game Artist

Associate Game Artist

PlaySimple GamesBangalore North, KA, in
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Are you the artist whose creative and out of the box ideas connect more users? Join our team and take your talent and skills to the next level with Play Simple Games. In-Game art and UI for mobile g...Show moreLast updated: 30+ days ago
  • Promoted
Life Guard

Life Guard

TelradsolBangalore, Karnataka, India
Lifeguards ensure the safety security and orderliness of an establishments swimming and watersports facilities.They are the first responders to any threats to the safety of patrons.Lifeguards remai...Show moreLast updated: 9 days ago
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  • New!
Web Proxy Security-L3

Web Proxy Security-L3

Tata Consultancy ServicesBengaluru, Karnataka, India
Location : PAN India (preference to work from candidate's preferred nearest TCS office).Experience in web proxy solutions (McAfee) and handle day-to-day end user operational requests.Provide operat...Show moreLast updated: 18 hours ago
  • Promoted
Pharmacovigilance Tester (Argus Safety)

Pharmacovigilance Tester (Argus Safety)

IQVIA IndiaBengaluru, Karnataka, India
Noida, Hyderabad and Bangalore.Worked om ArisG OR Argus Safety, Functional testing and User Acceptance testing.The Argus / IVP Tester is responsible for ensuring the seamless integration, accuracy, a...Show moreLast updated: 15 days ago
  • Promoted
Learning And Development Specialist

Learning And Development Specialist

JB Poindexter & CoBengaluru, Karnataka, India
JBPCO) is a privately held, diversified manufacturing company forecasting $2.B in annual revenue and 9,000 team members in 2024. The nine operating subsidiaries, covering over 50 locations, are enga...Show moreLast updated: 18 days ago
SAS + Credit Risk - Consultant

SAS + Credit Risk - Consultant

Talent WorxBengaluru, KA, IN
₹1,000,000.00–₹1,700,000.00 yearly
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We are seeking a Senior Credit Risk Analyst with extensive experience to join our dynamic team in Bangalore.The ideal candidate will possess strong analytical skills, proficiency in Python and SQL,...Show moreLast updated: 15 days ago
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Service Planner - Bangalore East

Service Planner - Bangalore East

Rentokil InitialBengaluru, KA, IN
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details : https : / / www.rentokil-pestcontrolindia.com

About the Role :

  • Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM / OM / Assistant Branch Manager / Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders."

Job Responsibilities :

  • To know and develop proficiency in handling internal company software platforms, ie. iCABS, SCP and any other systems that may be introduced.
  • Must have a good knowledge of the branch territory.
  • To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95%
  • Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
  • To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time
  • Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning”
  • Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
  • Ensure customer service-related complaints or termination notifications / STOP Services are attended to effectively and promptly.
  • Manage service documentation and ensure all customer / technician’s feedback are followed up with actions
  • Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise.
  • Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
  • Coordinate with the IT team for new users, device issues etc.
  • Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity
  • Follow callout process so as to ensure that the complaints are delivered only after raising the ticket
  • Review service reports with OM, OE and BM and highlight areas of concern – critical backlog and weekly trend to manager.
  • Reviews and provides service compliance updates daily.
  • Assist & help AOM / OM / Assistant Branch Manager / Branch Manager in monitoring Technician service productivity and efficiency related KPIs
  • Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling
  • Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
  • Utilise the Route technicians for jobbing only after the route technicians routine services are delivered
  • Expected to be knowledgeable about company safety policies and safety (SRA)
  • requirements on the job, be able to read and understand company policies

  • Any unresolved issues should be quickly elevated to the next level of management for
  • prompt resolution

  • Any other similar duties as and when specified by the manager
  • REPORTING

  • Daily, weekly & monthly (SOS) State of Service for Branch. Residential GSS SOS should also
  • be the priority

  • Weekly reporting of pending jobs, ageing profiles to ABM / BM
  • Monthly reporting of technician wise trends.
  • Maintain State of Service and productivity data per technician
  • Maintain visibility on complaints received and report on all call outs / critical incidents received from branch.
  • Annual Leave planning of technicians
  • Ensure that each technician service productivity is achieved as per set targets
  • Key Result Areas :

  • On time service planning with ZERO pending services every month
  • Monitoring SCP active devices & Usage on weekly basis
  • Minimum expectancy on SCP active device(100%) & usage >
  • Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
  • Minimizing service backlog (meet our contractual obligations)
  • Competencies (Skills essential to the role) :

  • Be decisive
  • Attention to details and accuracy
  • Planning & organizing
  • Analytical skills
  • Customer oriented
  • Negotiation skills
  • Ability to work patiently in a dynamic service environment
  • Requirements

    Educational Qualification / Other Requirement :

  • Minimum graduation with 1 to 3 years of relevant experience of managing team
  • Basic computer skills - for reporting / work management (Advanced computer skills would be an added advantage)
  • Communication - speaking on phone to external customers & internally with technicians,
  • other Operations colleagues.

  • Knowledge of territory which is handled for planning
  • Occasional Travel required within the Division
  • Liaise with the Operations Manager, Operations Executive, Service Supervisors to establish service requirements and provide information, assurance and advice as required
  • Communicate all service issues in a timely manner to the ABM / BM, Operations Manager
  • Role Type / Key working relationships :

  • Individual contributor role
  • External- Customers and customer representatives
  • Internal - Sales, Operations, Business support functions
  • Benefits

    What can you expect from RPCI?

    Our values lie at the core of our mission and vision. We believe that it’s our people who

    make our company what it is. We believe in :

  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation
  • DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace

    welcoming to people of all backgrounds.