Talent.com
This job offer is not available in your country.
Support Specialist - L1

Support Specialist - L1

POWER BRIDGE SYSTEMS PRIVATE LIMITEDBengaluru, KA, in
26 days ago
Job type
  • Quick Apply
Job description

Job Description

Job Summary

We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications.

Responsibilities :

  • First point of contact for IT-related queries and hardware issues.
  • Provide basic troubleshooting for laptops, desktops, printers, scanners, and other IT peripherals.
  • Handle software installations, updates, and basic configuration (e.g., MS Office, Outlook, VPN clients, Antivirus).
  • Respond to incidents and service requests logged via the ticketing system, ensuring timely acknowledgment and resolution within SLAs.
  • Diagnose and troubleshoot hardware failures (RAM, HDD, Motherboard, Network Adapters, etc.).
  • Assist in setting up and maintaining IT equipment, including desktops, laptops, monitors, docking stations, etc..
  • Perform asset tagging, inventory management, and hardware audits.
  • Coordinate with vendors for hardware repairs and warranty claims.
  • Support with password resets, account lockouts, and profile configurations in Active Directory / Azure AD.
  • Assist with user onboarding / offboarding processes — configuring new joiner systems, creating accounts, and decommissioning old hardware.
  • Basic troubleshooting of LAN, WiFi connectivity issues.
  • Coordinate with the Network Team for escalations if required.
  • Ensure proper configuration of IP, DNS, and Proxy settings on user systems.
  • Maintain incident logs, issue tracking sheets, and resolution documents.
  • Contribute to the knowledge base by documenting fixes for recurring issues.
  • Provide regular reports to team leads on ticket volumes, resolution times, and common issues.

Requirements

  • Basic understanding of Windows OS, Mac OS (if applicable), and common applications.
  • Good knowledge of desktop / laptop hardware components.
  • Familiarity with Active Directory and basic user administration.
  • Basic understanding of LAN / WAN, IP addressing, DNS, and VPN.
  • Strong communication and interpersonal skills for remote and on-site support.
  • Ability to work under pressure and manage multiple tickets simultaneously.
  • Experience with ITSM tools (ServiceNow, Jira, etc.)
  • Basic troubleshooting of printers, scanners, and conferencing equipment.
  • Awareness of ITIL processes (Incident Management, Request Fulfillment).
  • Knowledge of remote support tools (AnyDesk, TeamViewer, SCCM, Intune).
  • Diploma / Bachelor's degree in IT, Computer Science, or related field.
  • CompTIA A+ , ITIL v4 Foundation

    • Benefits

  • Health insurance coverage for self, spouse and kids.
  • Retirement savings plan with employer matching contributions.
  • Opportunities for professional development and advancement within the organization.

    • Requirements

  • Conduct project kick off, design sessions for converting the High-Level Design (HLD) to a Low Level Design (LLD) matching customer technical and business requirements in the areas of Virtualization and Hyper-converged
  • Incentive structure will be discussed during the course of evaluation Infrastructure (HCI)
  • Successfully implement the agreed LLD in the stipulated timeframe
  • Create and submit documentation to secure sign off from the customer on the implemented project
  • Acquire additional skills and certifications in similar or other technologies that are aligned to the vision of Power Bridge
  • Design, setup and maintain the Customer Centre of Excellence (CoE)
  • Assist Pre-Sales team (if Required) on vetting the solution to ensure all the solution components are proposed or covered to deliver the project as per the requirement of the customer
  • Suggest Pre-Sales team in regards to designing solutions that are optimized technically and commercially
  • Upskilling the teammates in your area of expertise to build the team
  • Meet deadlines, and adapt to a fast-paced and dynamic environment. Bachelor's degree in a relevant technical field such as computer science, information technology or engineering. Additional certifications or advanced degrees are a plus.
  • Minimum of 6+ years of Proven experience in the skillset mentioned.
  • Professional certifications like VCP, MCSE, ITIL etc is a must
  • Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.
  • Exceptional communication and interpersonal skills, with the ability to build strong client relationships and effectively communicate technical concepts to non-technical stakeholders.
  • The customer-centric mindset with a focus on delivering exceptional service and exceeding client expectations.
  • Strong problem-solving and decision-making abilities, with a track record of resolving complex customer issues.
  • Knowledge of project management methodologies and best practices.
    • Create a job alert for this search

    Support Specialist • Bengaluru, KA, in