Team Manager - It Asset Management

About the Company Getronics is committed to delivering exceptional IT services and solutions to our customers. Our mission is to provide innovative technology solutions that enhance business performance while fostering a culture of collaboration and inclusivity.

About the Role

The IT Asset Manager will be responsible for the daily and long-term strategic management of Software Asset Management, Configuration management & Hardware asset management for Getronics customers and internally.

Responsibilities

Lead day-to-day Asset Management Operations, ensuring delivery to all KPIs and contractual obligations. Establish best-in-class processes & practices and champion their deployment and use across the global organisation. Responsible for People Management - Objective Setting, Performance Management, talent development, talent retention, succession planning, employee satisfaction, mentoring, leave management, time reporting etc. Responsible for customer satisfaction, cost optimization & profitability of the function. Generate customer & internal management reports on a scheduled basis. First point of contact for service delivery managers and escalation point for any concerns or complaints from clients or senior management. Guide the team in scheduling work efficiently and resolving any priority conflicts. Carry out interviews, make recruitment decisions, and complete all paperwork for the joiners and leavers processes. Track workload and overtime to ensure tasks are evenly distributed across the team; review and approve overtime in line with company policy. Stand-in and signatory for the next level of management as required. Assist in the Bid process to provide the right level of inputs. Provide audit support, including preparation for upcoming audits, hosting auditors, and following up on observations and non-conformities for both internal and external audits. Work closely with leaders for other process areas and global counterparts to ensure full process alignment and understanding.

Qualifications :

10 years+ (min 5 years into Team management)

Required Skills

Excellent customer service skills and an ability to listen and understand the customer's requirements, including stakeholder management. Ability to adhere to governance standards and processes; good awareness of ISO and BSI. Experience and a strong understanding of several ITIL process areas. Experience with asset management toolset integration (e.G. SNOW, SCCM, Service Now). Strong interpersonal and relationship-building skills. Excellent verbal and written communications. Established governance standards and processes. IT knowledge (broad rather than deep) of IT systems and technology. Adept at using Microsoft Office applications – Word, Excel, PowerPoint. Experience and in-depth knowledge in any of the ITIL service management skills - Incident, Problem, and Configuration management processes. Experience in managing team productivity & utilisation. Good knowledge of creating Service Descriptions. Understanding of the Bid management process and providing inputs. Ability to multitask and prioritise effectively. Willingness to travel and a flexible approach to working hours.

Preferred Skills

Certifications IAITAM Best Practices Library (IBPL) - desirable.