Head, Operations

Role Summary :

The Head of Operations is responsible for overseeing and managing the daily operations across several key areas, including Residences and Housing, Food and Beverage, Campus Operations, Housekeeping, Facilities, and Technical Support Services. This role specifically requires a strategic leader from a hospitality services background with the ability to manage diverse teams, ensure operational excellence, and deliver high-quality service across all departments. The Head of Operations will drive efficiency, maintain high standards, and implement best practices to meet organisational goals.

Responsibilities :

• Identify, develop, and execute operational business plans, monitor key metrics, and assist in the decision-making of the function / areas, working in partnership with other enabling functions to deliver on objectives
• Plan, direct and supervise administrative procedures and systems for key functions encompassing Campus Operations, Food and Beverage, Student Residences and Event Management.
• Lead a team of professionals and third-party service providers to establish global benchmarks and promote a culture of ‘Service Excellence’ throughout the University
• Develop, track and manage all aspects of departmental budget (capital and operating budgets), cost optimisation, and expenses, including preparation, submission, maintenance, reporting, compliance and audits.
• Ensure the smooth and adequate flow of information within the University to facilitate other operations
• Serve as the primary point of contact for internal and external stakeholders and foster strong relationships with vendors, contractors, and service providers.
• Any other responsibility given by the Vice Chancellor.

Key Skills :

Qualification :