Operations Manager (Head)

Compensation : No limits for the ideal candidate! Responsibilities Constant contact with Outsourcing vendors and internal team of designers, developers, testers etc. Facilitate regular communication about projects to ensure key performance indicators are achieved and maintained. Work with various account managers representing Marketing, International, Production and Engineering to ensure accurate and timely communications regarding new launches, redesigns, launches, or changes to the projects. Coordinate execution of forecasts and insure costs stay within the budget guidelines. Own the daily relationship / communication with Outsourcing vendors or internal team and owners for assigned clients / projects. Manage operations of current, past or upcoming ventures of the company. Strong analytical skills for effective problem solving. Good communication skills & good team player. Ability to manage processes & entire development team. Skills / Experience Create and manage project plans. Assist customer care production through monitoring, feedback, resource planning, staffing, and all other methods to achieve and / or exceed metrics. Monitor property / project activity (volumes, key performance indicators / metrics, corrective action reporting, performance plans, trends, client / project content changes, etc. Coordinate all the resources necessary to ensure project completion and / or service level attainment. Continually work with functional owners to identify and implement improvements. Develop accurate action plans for identified program and process improvement. Coordinate with all internal resources to ensure achievement of metrics and timeframes of projects. Manage project conflicts if arising. Guides the project team (both technical and business) through effective decision making around project strategy, solution options, etc. Resolves and / or escalates issues in a timely fashion. Establishes prioritization and work sequencing within the project plan. Minimizes our exposure and risk on project. Outline and reports on project health / status (working with core technical leads on the project). Identify and resolve project resource conflicts (both within and across projects). Resolve customer complaints via phone, email, meetings etc. Suggest solutions to the client projects. Be the point of contact between the customer and the vendor / internal team. A minimum of 1-2 years of technical experience at companies of good repute. Deep technical knowledge and is known for being a problem solver. Preferred if candidate has worked on PHP, MySQL technologies. Have the ability to manage multiple projects and remain flexible through multiple revisions while keeping a keen attention to detail. Great team player with good communication and interpersonal skills. Good leadership and mentoring skills. Will help management hire the right candidates and build highly skilled teams. Manage operations of SWIDOS (www.swidos.com) our ecommerce venture focused on e-listing & management of clients products online.