AO Japanese Language Specialist, Advocacy Operations

A Transportation Specialist Japanese at AO facilitates flow of information between different stakeholders and resolves any potential issues with Japanese Flex Teams that impact DP experience and business continuity.

Key job responsibilities

• Fluency in Japanese Language (both written and verbal), Communication with internal teams (Flex Program, Station OPS etc.)
• Ability to work on data using Excel and to perform ad hoc reporting and analysis as needed is a plus.
• Develop and / or understand performance metrics to assist with driving business results.
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by AO.
• Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
• Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Willing to be able to operate in 24
• 7 operating environment

About the team

Advocacy Operations (AO) team steers identification and handling of large-scale events impacting Flex Delivery Partner (DPs) and provides high quality operational support for various stakeholders within and outside Amazon Flex to conduct manual workload while waiting for automation to be created. By providing this support we enable our stakeholders to run Flex related programs while building long-term solutions without negatively impacting the DP experience.

BASIC QUALIFICATIONS

1. Bachelor’s degree

2. JLPT N3 or equivalent

3. Understanding & responding in Japanese Language

4. Good communication skills - Trans Ops Specialist will be facilitating flow of information between external stakeholders

5. Proficiency in Advanced Excel (pivot tables, vlookups)

6. Demonstrated ability to work in a team in a very dynamic environment

PREFERRED QUALIFICATIONS

1 – JLPT N2 or equivalent

2 - Logistics background

3 - 12-24 months of work experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers.