Business Operations Specialist

Job Summary : We are looking for a detail-oriented and Business Operations Specialist will be responsible for ensuring smooth onboarding of clients, maintaining seamless coordination with telecom operators, and monitoring messaging traffic to support operational efficiency and client satisfaction. This role involves cross-functional collaboration with Sales, Technical, and Partner teams, both domestic and international.

What you’ll be responsible for?

• Customer Success :

Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring seamless internal coordination for a smooth customer experience.

Provide support to customers during account configuration, assisting in issue resolution to ensure successful integration and traffic initiation.

Monitor traffic post-onboarding to analyse performance trends and provide early-stage support.

Track monthly traffic targets received from the internal stakeholders and by breaking them into weekly and daily target, ensure to monitor and achieve the targets.

Coordinate with telecom operators and connectivity partners for additional capacities and to get RFPs.

Work closely with telco account managers to follow up and resolve long-pending technical, commercial, or operational issues in a timely manner.

Publishing daily performance reports of clients for review, routing deviations.

Monitor the traffic from the customers, identify and analyse the reasons for traffic growth or dip and highlight with the sales team for corrective action.

Identifying potential and publishing the opportunities.

Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.

Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.

Create and maintain detailed and accurate documentation of SOP’s for regular operations.

What you’d have?

Why join us?

Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.

www.tanla.com