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Customer Support Specialist

Customer Support Specialist

Manipal Technologies LimitedNavi Mumbai, Maharashtra, India
17 days ago
Job description

Key Responsibilities

  • Receive orders from the KAMs / Customers / Business team and taking it ahead for further process in coordination with multiple stakeholders.
  • Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for job onboarding and execution across projects.
  • Track and monitor Change Requests (CRs) for all assigned segments, ensuring proper follow-up and escalation to peers in case of delays or lack of support.
  • Compare purchase orders and quotes for accuracy. Inform Production / Operations / Costing in case of a change in process and any other major changes leading to additional expenditure.
  • Identify discrepancies in order receipts and communicate them to KAMs / planning team and coordinate for necessary corrections.
  • Tracking day-to-day incoming data and monitoring the TAT and Daily operational communication with clients.
  • Reconcile actual dispatch counts and pending dispatch data, providing daily status reports to customers.
  • Discussing the schedules and communicating the same to the concerned KAMs / Customers.
  • Daily meeting with the Production and Planning team relates to the daily schedule and ensures dispatches are happening within TAT.
  • In case of delay, immediately escalate the orders to the concerned team for immediate action.
  • Monitoring stationery stock reports on a weekly basis shared by the concerned team and ensuring timely reorder to avoid any shortfall.
  • Take timely approval from customers for printing all required stationery in advance.
  • Post completion of activity, ensure to send despatch confirmation and supporting documents to customer on daily basis.
  • Preparing monthly Billing MIS within 02nd of every month and take approval from customer immediately and share with billing team for invoice generation.

Skills Required

  • Clear Communication Skills to handle all internal and external stakeholders.
  • Presentation Skills, Ability to handle surprises.
  • Confidentiality in taking any additional responsibilities as and when given.
  • Customer Handling skills, Reporting and documentation and Teamwork
  • Educational Qualifications - Bachelors / Masters / Computer Course

    Experience Level (If applicable) - 3 + years of experience in customer handling profile.

    Job Location - Turbhe, Navi Mumbai

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    Customer Support • Navi Mumbai, Maharashtra, India

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