Customer Support Specialist

Key Responsibilities

• Receive orders from the KAMs / Customers / Business team and taking it ahead for further process in coordination with multiple stakeholders.
• Serve as the SPOC for all assigned customers, leading end-to-end new requirement gathering for job onboarding and execution across projects.
• Track and monitor Change Requests (CRs) for all assigned segments, ensuring proper follow-up and escalation to peers in case of delays or lack of support.
• Compare purchase orders and quotes for accuracy. Inform Production / Operations / Costing in case of a change in process and any other major changes leading to additional expenditure.
• Identify discrepancies in order receipts and communicate them to KAMs / planning team and coordinate for necessary corrections.
• Tracking day-to-day incoming data and monitoring the TAT and Daily operational communication with clients.
• Reconcile actual dispatch counts and pending dispatch data, providing daily status reports to customers.
• Discussing the schedules and communicating the same to the concerned KAMs / Customers.
• Daily meeting with the Production and Planning team relates to the daily schedule and ensures dispatches are happening within TAT.
• In case of delay, immediately escalate the orders to the concerned team for immediate action.
• Monitoring stationery stock reports on a weekly basis shared by the concerned team and ensuring timely reorder to avoid any shortfall.
• Take timely approval from customers for printing all required stationery in advance.
• Post completion of activity, ensure to send despatch confirmation and supporting documents to customer on daily basis.
• Preparing monthly Billing MIS within 02nd of every month and take approval from customer immediately and share with billing team for invoice generation.

Skills Required

Educational Qualifications - Bachelors / Masters / Computer Course

Experience Level (If applicable) - 3 + years of experience in customer handling profile.

Job Location - Turbhe, Navi Mumbai