Customer Support Specialist

Summary : Customer Support is a sub-process of Global Customer Delight process at Galaxy, which is responsible for servicing / fulfilling timely delivery of product to our customers as per the requirement. So, this profile would involve end to end responsibility of customer order management, by ensuring customer being timely provided with products / documents or information.

Key Deliverables :

• Preparation of SOC(In SAP ERP)
• Updating of customer profile ( Customer requirements related to shipment in SAP )
• Sharing order Acknowledgement / Order confirmation with customer.
• Hygiene related to sales orders in SAP order.
• Sharing shipment documents with customers as per the stipulated timelines.
• Tracking of sailed shipments with customers as per the stipulated timelines.
• Updating customer’s status of their Orders / Shipments.
• Sharing “Order Status Report” with customers on periodic basis and seeking forecast.
• Monitoring actual order position vis-à-vis SNOP.
• Coordinating with BC support / Commercial and BC teams for queries related to customer order processing.
• Coordinating with Demand planning-supply planning logistic teams for queries related customer order execution.

WORK EXP :

2 to 8 years of experience in managing customers;

SAP exposure will be an added advantage.

Qualification :

Graduation or Post Graduation (MBA / PGDM) in International Trade / Operations / Supply chain / other related courses.