Inspiroz - Customer Service Specialist

Customer Service Specialist

Location : Navi Mumbai, Ghansoli

Employment Type : Full-time

Job Overview :

We are seeking a dedicated and professional Customer Service Specialist to join our team in Navi Mumbai. If you're passionate about helping people and thrive in a fast-paced environment, this is a great opportunity. You will be the primary point of contact for our customers, providing excellent support via phone, email, and chat, resolving their inquiries, and ensuring a positive experience with every interaction.

Key Responsibilities :

• Exceptional Customer Support : Provide outstanding customer service by addressing customer questions, concerns, and feedback promptly and professionally across phone, email, and chat channels.
• Issue Resolution : Efficiently resolve customer inquiries and issues, ensuring satisfactory outcomes for our customers.
• Accurate Record Keeping : Maintain meticulous and accurate records of all customer interactions and details within our systems.
• Process Improvement : Collaborate actively with team members to identify opportunities and contribute to improving our customer service processes.
• Knowledge & Policy : Stay continuously updated on all product knowledge, service offerings, and company policies to provide accurate and informed Education : MBA in a related field.
• Experience : Previous customer service experience is preferred, demonstrating an understanding of customer support dynamics.
• Communication Skills : Strong verbal and written communication skills, along with excellent interpersonal abilities to connect effectively with customers.
• Multitasking & Resilience : The ability to efficiently multitask and calmly handle high-pressure situations while maintaining a positive demeanor

ref : iimjobs.com)