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Account Director - Payroll Sales

Account Director - Payroll Sales

PeopleStrong Technologies Pvt LtdGurgaon, India
30+ days ago
Job description

Job Title : Account Director - Payroll.

Location : Gurgaon.

Experience Required : 12-14 Years.

Industry : HR Technology / Payroll Services.

Key Responsibilities :

  • Own and nurture long-term relationships with key payroll customers.
  • Act as the primary point of contact for strategic accounts, ensuring client satisfaction and retention.
  • Act as a trusted advisor to clients by understanding their business needs and delivering tailored payroll solutions.
  • Provide insights and best practices to help clients improve their payroll operations.
  • Identify and execute opportunities to upsell or cross-sell additional services and modules (e.g, compliance, HR tech integrations, analytics, etc.
  • Collaborate with internal product and sales teams to deliver customized offerings.
  • Own customer CSAT metrics, continuously track feedback, and work on improvement plans.
  • Ensure timely resolution of issues and proactive engagement to avoid escalations.
  • Collaborate with internal delivery teams to ensure high-quality payroll service delivery.
  • Monitor service levels, reporting, compliance, and client-specific SLA adherence.
  • Drive account growth and ensure contract renewals.
  • Build executive-level relationships within client organizations to ensure continued partnership.

Qualifications & Skills : .

  • 12-14 years of experience in payroll sales, account management, or payroll service delivery for enterprise clients.
  • Strong understanding of end-to-end payroll processes, compliance, and statutory frameworks.
  • Proven track record in upselling / cross-selling within existing accounts.
  • Exceptional interpersonal and communication skills with a client-centric approach.
  • Strategic thinker with a consultative selling style.
  • Experience in working with HR Tech or Payroll services is mandatory.
  • ref : iimjobs.com)

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    Director Sales • Gurgaon, India

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