Account Director - Payroll Sales

Job Title : Account Director - Payroll.

Location : Gurgaon.

Experience Required : 12-14 Years.

Industry : HR Technology / Payroll Services.

Key Responsibilities :

• Own and nurture long-term relationships with key payroll customers.
• Act as the primary point of contact for strategic accounts, ensuring client satisfaction and retention.
• Act as a trusted advisor to clients by understanding their business needs and delivering tailored payroll solutions.
• Provide insights and best practices to help clients improve their payroll operations.
• Identify and execute opportunities to upsell or cross-sell additional services and modules (e.g, compliance, HR tech integrations, analytics, etc.
• Collaborate with internal product and sales teams to deliver customized offerings.
• Own customer CSAT metrics, continuously track feedback, and work on improvement plans.
• Ensure timely resolution of issues and proactive engagement to avoid escalations.
• Collaborate with internal delivery teams to ensure high-quality payroll service delivery.
• Monitor service levels, reporting, compliance, and client-specific SLA adherence.
• Drive account growth and ensure contract renewals.
• Build executive-level relationships within client organizations to ensure continued partnership.

Qualifications & Skills : .

ref : iimjobs.com)