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Account Director - Payroll Sales
PeopleStrong Technologies Pvt LtdGurugram, India30+ days ago
Job description12-14 years of experience in payroll sales, account management, or payroll service delivery for enterprise clients. Strong understanding of end-to-end payroll processes, compliance, and statutory frameworks. Proven track record in upselling / cross-selling within existing accounts. Exceptional interpersonal and communication skills with a client-centric approach. Strategic thinker with a consultative selling style. Experience in working with HR Tech or Payroll services is mandatory.
Job Title : Account Director - Payroll.
Location : Gurgaon.
Experience Required : 12-14 Years.
Industry : HR Technology / Payroll Services.
Key Responsibilities :
- Own and nurture long-term relationships with key payroll customers.
- Act as the primary point of contact for strategic accounts, ensuring client satisfaction and retention.
- Act as a trusted advisor to clients by understanding their business needs and delivering tailored payroll solutions.
- Provide insights and best practices to help clients improve their payroll operations.
- Identify and execute opportunities to upsell or cross-sell additional services and modules (e.g, compliance, HR tech integrations, analytics, etc.
- Collaborate with internal product and sales teams to deliver customized offerings.
- Own customer CSAT metrics, continuously track feedback, and work on improvement plans.
- Ensure timely resolution of issues and proactive engagement to avoid escalations.
- Collaborate with internal delivery teams to ensure high-quality payroll service delivery.
- Monitor service levels, reporting, compliance, and client-specific SLA adherence.
- Drive account growth and ensure contract renewals.
- Build executive-level relationships within client organizations to ensure continued partnership.
Qualifications & Skills : .
ref : iimjobs.com)
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