Senior Infrastructure Engineer - Technical Support

Responsibilities :

• Assist in Tier 3, 24x7 technology support for escalated Infrastructure Engineering issues.
• Assist with strategic projects to design, deploy, manage and maintain infrastructure systems across the technology verticals of : Network, Storage, Compute, Virtualization, Telephony, Cloud Infrastructure and Automation & Orchestration.
• Will assist with system monitoring, performance tuning, capacity planning, and lifecycle managment to ensure the highest level of system and infrastructure availability.
• Work to expand working knowledge of infrastructure related security strategies and concepts. Apply that to knowledge to ensure systems meet or exceed standards.
• Collaborate with vendors and other relevant IT personnel as required in support of enterprise applications, and hardware.
• Work to increase individual technology skill proficiencies through continued education and training opportunities related to areas of responsibility and interest.
• Maintain and respect all confidential information.
• Demonstrate professional, friendly interaction with peers, members and vendors which are consistent with organizational values and philosophies.
• Able to handle aggressive mission critical deadlines and dynamic workloads.
• Self-starter
• Familiarity with technical documentation standards, tools and processes
• Critical thinker
• Willingness to see out and learn from senior team mentors to improve overall understanding and skills.
• Eagerness to take on tasks outside routine or comfort zone.
• Effective communication skills both written and verbal.
• Coordinating with US team and India team.
• Promotes honest and open communication throughout the credit union.
• Understanding of monitoring and alerting systems.
• Self-sufficient troubleshooter able to seek out answers or solutions to technical challenges with minimal assistance.
• Willingness to seek direction and guidance from teammates and managers.
• Must be able to work in a team environment.
• Must be detail oriented with ability to maintain and organize workloads.
• Must be able to maintain highly confidential information.
• Ability to communicate effectively in writing and orally.
• Ability to resolve interpersonal conflict and miscommunications.
• Plan and coordinate lifecycle and capacity management

Expectations from the candidates current role / profile :

Skill Set Required - Must Have :

ref : hirist.tech)