Technical Support Engineer

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasnt changed were here to stop breaches, and weve redefined modern security with the worlds most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. Were also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. Were always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role :

As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally focusing on multiple security product offerings.

The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment.

The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation, and have limitless passion to drive their unlimited potential. This is a high energy, fast-paced working environment that helps CrowdStrike achieve customer success.

What You'll Do :

• As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers 24x7 globally.
• Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners, and teammates.
• Demonstrate ownership of customers concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.
• Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly.
• Work with Product experts / Engineering to fix bugs or enhance product features.
• Manage time and work to meet or exceed operational goals.
• Learn cutting-edge technologies and new product features.
• Create / Share Knowledge articles and contribute to mentoring / training efforts.
• May be scheduled to work on shifts / holidays as per the business requirement.

What Youll Need :

AND any of the below specialization domains :

1) SIEM / SOAR :

2) Identity Management :

3) Cloud Technologies :

LI-NR1

Benefits of Working at CrowdStrike :

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning, and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Locations : Bangalore, India