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Technical Support Engineer - India
Gigmo SolutionsIN30+ days ago
Job type
- Remote
- Quick Apply
Job descriptionExperienced in Microsoft Process or Microsoft 365 domain. Must have excellent written and verbal communication skills. Willing to work in shifts (7 PM- 4 AM IST / 1 : 30 PM - 9 : 30 PM IST) Must have a laptop with Windows 10 / 11 and fast internet connection with minimum 50 Mbps. Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.
Roles & Responsibilities
- Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
- Responsible for handling escalation calls and resolving tickets as per SLA.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Diagnose and troubleshoot technical issues.
- Prioritize and manage several open issues at one time.
Desired Skills
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Technical Support Engineer - India • IN