Windows Administrator - Problem Management

Role : Windows Administrator

Job Description :

• Experience in managing of IT Infrastructure Services
• Good knowledge on Windows Admin and VMWare admin
• Windows Server 2003 / Server 2008 / Server 2008 R2 / Server 2012 / Server 2012 R2
• Well versed on Incident Change and Problem Management Process Creating Baseline documents for Servers Security and environment
• Installation, Configuration and Troubleshooting of Windows Physical Virtual Servers Builds Configuration
• Root Cause analysis and Problem Management
• Incident, Problem and Change records as per the ITIL Standards
• Windows Server Administration User Account Management and Access Rights Management
• Web Server Management and Troubleshooting Experience
• Patching experience for windows server and cluster servers
• Understanding on Installation and Management of AD, Group Policy, DHCP, DNS.
• Experience in Multi Domain and Location Environments Proactive Management Basic troubleshooting knowledge on Windows
• Good Experience on Server Hardware Work on Incident Changes and Problems
• Create and document all actions practices procedures and processes
• Communicate issue status to customers in accordance with defined SLA''s
• Provide timely follow up to user questions according to established SLA''s

Primary skills :

ref : hirist.tech)