ServiceNow ITSM Consultant

Job Description :

Key Responsibilities :

• Collaborate with IT business partners and SMEs to design and enhance process and service models ensuring optimal request offerings.
• Provide best practice configuration recommendations during design phases to maximize efficiency.
• Identify solution alternatives and recommend the best implementation approach for system functions.
• Ensure quality assurance on configuration and development changes, maintaining high standards.
• Manage the - preparation and communication of deliverables documentation- , ensuring clarity and completeness.
• Maintain proper security controls, access management, separation of duties, and adherence to design and release standards.
• Gather requirements and support User Acceptance Testing (UAT) sessions with stakeholders.
• Make proactive, value-added recommendations that drive positive business and IT outcomes.
• Communicate status updates effectively to development team leaders, including workload, accomplishments, and roadblocks.
• Provide regular and consistent communication on issue resolution and request statuses.
• Identify and escalate application issues requiring increased focus or management attention.
• Adapt to cultural and organizational climates across global teams, ensuring seamless collaboration.
• Work with cross-functional teams, contractors, and vendors to deliver business functionality.
• Maintain data quality in CMDB, ensuring accuracy and reliability.
• Demonstrate expertise in ServiceNow's Service Portal, enhancing user experience and leveraging AI for IT Service Management improvements.

ref : hirist.tech)