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ServiceNow Developer - ITSM Module

ServiceNow Developer - ITSM Module

MNR SolutionsBangalore
30+ days ago
Job description

Job Description :

We are looking for a skilled and proactive ServiceNow Developer (ITSM) with 57 years of hands-on experience in designing, developing, and implementing ServiceNow solutions, particularly in the IT Service Management (ITSM) domain. The ideal candidate will have expertise in scripting, customization, and integration, with a strong understanding of ServiceNow best practices and architecture.

Key Responsibilities :

  • Design, develop, and maintain ServiceNow applications and modules focused on ITSM (Incident, Problem, Change, Request, Knowledge, etc.).
  • Customize ServiceNow workflows, forms, business rules, client scripts, UI policies / actions, and catalog items.
  • Implement integrations between ServiceNow and other systems using REST / SOAP APIs.
  • Develop custom applications using ServiceNow Studio and Scoped Applications.
  • Work with stakeholders to gather requirements and translate them into technical

specifications.

  • Participate in the full software development lifecycle (SDLC) including requirements gathering, design, development, testing, and deployment.
  • Troubleshoot and resolve ServiceNow application issues and perform root cause analysis.
  • Ensure the platform follows governance, security, and compliance standards.
  • Perform platform upgrades, patching, and performance tuning.
  • Collaborate with global teams across time zones to support ongoing ServiceNow enhancements and projects.

    • Required Skills & Qualifications :

  • 5 - 7 years of proven experience as a ServiceNow Developer with strong expertise in ITSM modules.
  • Proficient in JavaScript, Glide APIs, and ServiceNow scripting (client / server side).
  • Hands-on experience with Service Catalog, Workflows, CMDB, and SLAs.
  • Strong knowledge of REST / SOAP integrations, MID Server, and Web Services.
  • Experience in ServiceNow upgrades and performance optimization.
  • Understanding of ITIL processes and service management principles.
  • Excellent analytical, problem-solving, and communication skills.
  • Bachelor's degree in Computer Science, IT, or related field.
  • ServiceNow Certified System Administrator (CSA) and / or Developer certification is to Have :
  • Experience in other ServiceNow modules like HRSD, CSM, or SecOps.
  • Familiarity with Agile / Scrum methodologies.
  • Knowledge of UI / UX enhancements using Service Portal.

    • ref : hirist.tech)

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