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ServiceNow Developer - ITSM / CSM / ITIL

Amicon Hub ServicesBangalore

30+ days ago

Job description

Job Title : Senior ServiceNow Type : Full Level : 6 to 8 Summary :

We are looking for a skilled and experienced ServiceNow Developer to join our IT team. The ideal candidate will have hands-on experience in developing and maintaining ServiceNow applications with a strong focus on ITSM (IT Service Management) and CSM (Customer Service Management) modules. A sound understanding of ITIL processes is essential for this role.

Key Responsibilities :

Design, develop, and implement solutions on the ServiceNow platform across ITSM and CSM modules.
Customize and configure workflows, business rules, UI policies, client scripts, and integrations.
Develop custom ServiceNow applications and enhance existing modules based on business

requirements.

Collaborate with stakeholders to gather requirements and translate them into technical solutions.

Maintain technical documentation for all implementations.

Ensure platform stability, security, and performance through best practices and continuous monitoring.

Support platform upgrades and patching activities.

Integrate ServiceNow with other enterprise tools and Skills and Qualifications :

Excellent understanding of the below modules :

CSM - Customer Service Management

ITSM - Incident Management, Problem Management, Change Management, Knowledge Management,

Service Portal, Service Catalog

ServiceNow Glide API Scripting, JavaScript, HTML, CSS, AngularJS

Experience in 3rd party integrations using REST, Qualifications :

ServiceNow Certified System Administrator or Developer certification

Experience in Agile or Scrum development environments

Experience in CMDB, Discovery, or Service Catalog is a plus

ref : hirist.tech)

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Servicenow Developer • Bangalore