Customer Support Executive

Position : Customer Support Executive

Join our fast-growing team at Xcool , an innovative online platform revolutionizing how people learn music and the performing arts. Be a key player in building scalable solutions that impact students and teachers globally.

Responsibilities :

1. Once students have booked their online classes, the CSE will assist them in onboarding on the platform and getting started wtih their classes

2. Engage with students and teachers on on-going basis to ensure that classes are conducted smoothly

3. Handle any scheduling issues.

4. Maintain communication with students throughout and encourage renewals

5. Regularly updating all the required reports

6. Handling new leads calls / follow up calls as & when required.

7. Work closely with internal teams (operations / tech) to ensure a smooth experience for students & teachers

Requirements :

1. Strong proficiency in spoken and written English, Telugu, Tamil

2. Comfortable working in rotational shifts, including night shifts, to accommodate US-based customers

3. Excellent communication and interpersonal skills for customer engagement across multiple channels

4. Ability to understand customer needs, collaborate with the management team, and successfully close bookings

5. Prior experience in online education, especially in music, is a valuable asset