Customer Service Executive

Job Title : Customer Service Executive

Location : Okhla Phase 1 Delhi

Job Type : Full-time

Experience : 1 to 2 years

Key Responsibilities :

1. Handle Customer Inquiries : Respond to customer calls emails and chats in a timely and professional manner.

2. Resolve Customer Issues : Troubleshoot and resolve customer complaints concerns and issues promptly and efficiently.

3. Provide Product / Service Information : Educate customers on product features benefits and usage.

4. Process Customer Requests : Handle customer requests such as order cancellations returns and exchanges.

5. Maintain Customer Records : Update customer information and interaction history in our CRM system.

6. Collaborate with Internal Teams : Work with sales marketing and operations teams to resolve customer issues and improve overall customer experience.

7. Meet Performance Targets : Achieve customer satisfaction first-call resolution and other performance targets.

Requirements :

1. Education : High school diploma or equivalent required; degree in a related field (e.g. customer service communications) preferred.

2. Experience : 1-2 years of customer service experience preferably in a call center or customer-facing environment.

3. Skills :

1. Excellent communication listening and problem-solving skills.

2. Strong customer service and conflict resolution skills.

3. Ability to work in a fast-paced dynamic environment.

4. Proficiency in CRM software and Microsoft Office applications.

5. Fluency in English (written and verbal); additional language skills a plus.

Working Hours :

1. Shifts : Rotating shifts including evenings weekends and holidays.

2. Work Environment : Call centre or office environment.

What We Offer :

1. Competitive Salary : Based on experience and performance.

2. Benefits : Health insurance paid time off and opportunities for career growth and development.

3. Training : Comprehensive training program to ensure your success in the role.

If youre passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role please submit your application including your resume and cover letter.

Job Title : Customer Service Executive Location : Okhla Phase 1 Delhi Job Type : Full-time Experience : 1 to 2 years Key Responsibilities : 1. Handle Customer Inquiries : Respond to customer calls, emails, and chats in a timely and professional manner. 2. Resolve Customer Issues : Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently. 3. Provide Product / Service Information : Educate customers on product features, benefits, and usage. 4. Process Customer Requests : Handle customer requests, such as order cancellations, returns, and exchanges. 5. Maintain Customer Records : Update customer information and interaction history in our CRM system. 6. Collaborate with Internal Teams : Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience. 7. Meet Performance Targets : Achieve customer satisfaction, first-call resolution, and other performance targets. Requirements : 1. Education : High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred. 2. Experience : 1-2 years of customer service experience, preferably in a call center or customer-facing environment. 3. Skills : 1. Excellent communication, listening, and problem-solving skills. 2. Strong customer service and conflict resolution skills. 3. Ability to work in a fast-paced, dynamic environment. 4. Proficiency in CRM software and Microsoft Office applications. 5. Fluency in English (written and verbal); additional language skills a plus. Working Hours : 1. Shifts : Rotating shifts, including evenings, weekends, and holidays. 2. Work Environment : Call centre or office environment. What We Offer : 1. Competitive Salary : Based on experience and performance. 2. Benefits : Health insurance, paid time off, and opportunities for career growth and development. 3. Training : Comprehensive training program to ensure your success in the role. If you\'re passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application, including your resume and cover letter.

Education

Job Title : Customer Service Executive Location : Okhla Phase 1 Delhi Job Type : Full-time Experience : 1 to 2 years Key Responsibilities : 1. Handle Customer Inquiries : Respond to customer calls, emails, and chats in a timely and professional manner. 2. Resolve Customer Issues : Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently. 3. Provide Product / Service Information : Educate customers on product features, benefits, and usage. 4. Process Customer Requests

Key Skills

Abinitio,Business Analysis,Logistics & Procurement,Client Services,Business Analytics

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 5 - 6