International Customer Support Executive

Company Overview

Aimlay Pvt. Ltd. is a visionary Educational and Writing service platform in India, dedicated to empowering working professionals to achieve their academic aspirations, particularly in pursuing Doctor of Philosophy (PhD) admissions, both domestically and internationally. Our dynamic platform supports PhD research advancements and personal development, fostering a vibrant and knowledgeable community. We are headquartered in Delhi with a dedicated team of 11-50 employees. Learn more by visiting our website .

Job Overview

We are seeking a passionate International Customer Support Executive to join our team at Aimlay Pvt. Ltd. in a junior position. The role involves providing exceptional customer service to our international clientele, enhancing their experience with our educational services.

Qualifications and Skills

• Customer service : Proven ability to deliver exceptional customer support and resolve issues efficiently and effectively. (Mandatory skill)
• Customer relationship building : Demonstrated success in fostering strong connections with international clients through personalized attention and understanding.
• Time management : Proficient in managing multiple tasks and priorities to ensure deadlines are met and customer satisfaction is maintained.
• Customer relationship management (CRM) : Experience with CRM systems to track interactions and maintain detailed and accurate customer records.
• International voice process : Experience in handling global customers via voice-driven interactions ensuring communication is clear and professional.
• Presentation skills : Skilled in preparing and delivering presentations to engage and inform clients, enhancing their understanding of our services.
• International relations : Understanding of global cultural nuances and ability to adapt communication style to build rapport with diverse clientele.
• PPT : Capability to create visually engaging PowerPoint presentations to support customer information sessions and workshops.

Roles and Responsibilities