Talent.com
This job offer is not available in your country.
Customer Support Executive

Customer Support Executive

Riva Airglobal ServicesDelhi, DL, in
12 days ago
Job type
  • Quick Apply
Job description

Job Description

We are looking for an enthusiastic and customer-oriented individual to join our team as a   Customer Support Executive . This is an excellent opportunity for freshers to develop their professional skills in a dynamic work environment. As a Customer Support Executive, you will be the first point of contact for our customers, providing solutions, handling inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities :

Customer Assistance :

Provide exceptional customer service by answering queries via phone, email, and live chat.

  • Resolve customer issues promptly and efficiently, ensuring customer satisfaction.
  • Handle product-related inquiries, order tracking, billing issues, and complaints.

Problem Solving and Resolution :

Diagnose and resolve technical issues, guiding customers through troubleshooting steps.

  • Escalate complex or unresolved issues to senior staff or relevant departments.
  • Follow up with customers to ensure that their concerns have been addressed effectively.

    • Product Knowledge and Guidance :

    Maintain a strong understanding of company products and services to provide accurate information to customers.

  • Educate customers on product features, usage, and benefits, helping them make informed decisions.

    • Documentation and Reporting :

    Accurately log customer interactions, issues, and solutions in the companys CRM system.

  • Provide feedback and insights on recurring issues or customer concerns to the management team.

    • Collaborative Approach :

    Work closely with other departments such as sales, technical support, and logistics to ensure customer satisfaction.

  • Assist in developing customer service policies, procedures, and FAQs to improve the overall support process.

    • Required Skills and Qualifications :

  • Freshers Welcome :   No prior experience is required, though experience in customer service or retail is a plus.
  • Excellent Communication Skills :   Strong verbal and written communication skills, with the ability to engage with customers in a professional and empathetic manner.
  • Problem-Solving Ability :   Ability to think on your feet and resolve customer issues efficiently.
  • Multitasking Skills :   Ability to manage multiple tasks and inquiries at the same time.
  • Customer-Centric Mindset :   A genuine passion for helping customers and ensuring a positive experience.
  • Patience and Empathy :   Able to stay calm and composed when dealing with irate or frustrated customers.

    • Desirable Skills (Not Mandatory) :

  • Basic knowledge of CRM software or customer service platforms is a plus.
  • Understanding of common IT troubleshooting processes is a bonus.
  • Ability to work in a fast-paced environment with changing priorities.

    • Education and Experience :

  • A high school diploma or equivalent is required; a bachelors degree in any field is a plus.
  • Freshers are encouraged to apply; training will be provided to help you succeed in this role.

    • Work Environment :

  • Full-time position with flexible working hours (depending on the companys shift policy).
  • Office-based with potential for remote work based on company policies.

    • Why Join Us :

  • Growth Opportunities :   Gain valuable experience and potential for career advancement within the company.
  • Training and Development :   Comprehensive training will be provided to help you excel in your role.
  • Supportive Team Culture :   Work in a friendly, collaborative environment where your ideas are valued.
  • Competitive Compensation :   Attractive salary and benefits package.

    • If you are a motivated individual with a desire to help others and are looking to start your career in customer service, we would love to hear from you! Apply today and be a part of our customer-focused team.

    Requirements

    Minimum 1-2 years of experience in customer service or support roles, preferably in tech or app-based businesses. Strong communication skills in English and Hindi (additional regional languages are a plus). Patience, empathy, and a problem-solving attitude. Ability to work in a fast-paced environment and handle multiple queries efficiently. Basic technical knowledge of mobile apps and social platforms is preferred. Familiarity with CRM tools and customer support software is an advantage. Flexible to work in shifts as per business needs.

    Create a job alert for this search

    Customer Support Executive • Delhi, DL, in