Director - HR Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The HR Enablement and Workforce planning team is responsible for driving the development and delivery of workforce solutions across the organization that helps to power and amplify the impact of the entire HR community and to support the Organization transformation agenda.

The Director of HR Operations is a strategic leader responsible for overseeing HR Operations, Service Delivery and Operational excellence at Head office. This role ensures seamless HR Service execution, drive process efficiency and foster a high performing HR team while aligning with Organizational goals. The Director will lead HR Operational Strategy, enhance service delivery frameworks, and champion HR best practices to support business objectives.

Principal Accountabilities :

HR Operations

Oversee end-to-end HR Operations, including payroll, benefit administration, compliance and employee data management and HRIS optimization.

Streamline HR Processes to improve efficiency, scalability and employee experience

Ensure Head Office HR services are delivered with accuracy, timeliness and alignment with company policies.

Partner with senior HR leadership to align HR operations with Business Needs.

HR Service Delivery Excellence

Provide inputs into the design and execution of a best-in-class HR Service Delivery Model, ensuring high quality support for employee and stakeholder.

Develop and monitor KPIs / Metric to assess HR Services effectiveness and implement improvement

Drive digital transformation initiatives (e.g HR automation, self-service tools) to enhance service delivery.

Resolve complex HR operational issues and escalate as needed while maintaining compliance.

HR Practice Leadership :

Act as the subject-matter expert for HR policies, procedures, and compliance (staturory reporting, local data privacy, etc.)

Foster a culture of continuous improvement by implementing best practices in HR Operations

Lead Change management initiatives tied to HR systems, policies or organisational restructuring within the HR Operations team.

Mentor and develop the HR operations team, promoting professional growth and operational excellence.

Cross functional collaboration :

Partner with Talent Acquisition, Talent Leadership and Learning, Compensation & Benefits and Other HR function to ensure cohesive service delivery.

Collaborate with IT, Finance, legal and facilities team to solve People services challenges.

Serve as th primary HR Operations Liaison for senior leadership and external vendors.

Attributes & Experience Required :

A Degree or Masters in Human Resources or equivalent.

15+ years of experience in HR Operations / Service Delivery with 5+ years in a leadership role overseeing head office or enterprise-wide HR Services

Previous HR Shared Services experience

Leadership – Proven success in leading high-performance teams, achieving results through others, and being a strong team player.

Innovative thinking – Ability to lead innovative and / or transformative projects and strives for continuous improvements.

Analytical thinking - Exceptional ability to analyse data and utilize it to make sound business decision.

Stakeholder oriented – Demonstrate strong focus on stakeholder satisfaction while maintaining high ethics and professional integrity in all interactions. Experience in partnering C suite leaders

Conflict management and resolution skills - Build consensus, anticipate and solve problems.

Results focused – Ability to organize and manage multiple, and at times competing priorities.

Communication skills – Demonstrate strong communication and collaboration skills necessary to lead and manage teams and projects effectively.

Relationship building skills – Ability to work within a dynamic team setting and provide leadership to build and develop strong teams.

Solid understanding of business planning processes and key business metrics to be achieved.

Ability to work with different levels of stakeholders to develop relationships, establish credibility and instill confidence and influence.

Prior experience and / or familiarity with agile strategies and some of the relevant HC technologies would be of benefit.