Responsibilities :
- Handle HR operations end to end for multiple Staffing clients of CIEL with high standards of quality and efficiency
- Collect the time sheet / attendance,
- Run monthly payroll, compliance, expense reimbursement, invoicing, collections and payout processes
- Onboarding - salary structuring, documentation, letters, joining process and induction
- Offboarding - full and final settlement, letters, settlements related to PF, Insurance etc.
- Administer benefits such as insurance, loans / advances, documentation support
- Responding to employee queries promptly and appropriately
- Fulfil client requirements related to MIS, audits, queries etc. promptly and accurately; demonstrate proactiveness in our engagement with the clients
- Grow the wallet share with the clients by providing excellent service to the clients and contract Employees (deputees), building strong rapport with clients, focusing on high-potential clients and taking additional measures to win a larger share of the pie available for Staffing, generate leads for new business
- Anticipate hiring needs of the clients and work with the recruiting teams to build candidate database, generate new mandates and work with Recruiting teams to deliver the desired results promptly
- Growth focus :
- Follow the processes as defined by CIEL as well as the requirements given by the clients
- Draw up an annual budget, make account-level plan and execute the same to achieve the budget
- Use data to track performance
- Leverage technology in carrying out one’s work
- Show a hunger to create a bigger impact, learns best practices proactively and deploy them as appropriate
Ideal Profile :
Knowledge of MS Office tools especially MS ExcelGood English Communication skills – written and oralShows empathy in communicationExperience of HR Operations in staffing firms - onboarding, query handling, attendance to payout process, offboarding and statutory provisionsClient handling experience - Demonstrated success in front-ending Client engagements, especially having grown the engagements by widening and deepening it [based on skill levels and experience, the job will be benchmarked within CIEL as L3, L4 or L5]
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