Director, Digital Operations

Job Description

Director, Digital Operations

Who We Are :

Saks is a world-renowned luxury e-commerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for the inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Role Summary :

Director, Digital Operations is responsible for the development of a digital roadmap that will enhance the customer experience, as well as the formulation and implementation of process improvement and efficiency metrics. Utilize digital tools, platforms, technologies, services, and processes to foster the creation of new value. In addition, one is accountable for achieving topside sales plans and conversion objectives.

Key Qualifications :

• 10+ Experience in the field of Digital Item Setup, Content Management, Sample Management in a multi-banner E-commerce retail environment
• 5+ years of experience in people management
• Create & develop solutions to streamline operations, improve consistency & increase efficiency of the team
• Strong project management, Collaboration, Leadership skill, and analytical skill
• Develop training materials & product guides as needed
• Understand the multi-channel / banner aspect of the business & help manage that with Direct Reports
• Participates in long-term planning & resource allocation discussions - Manages forecasting & freelancer scheduling / budget
• Technical aptitude with web-based tools & proficiency with Microsoft Office Suite
• Action & detail oriented, organized with the ability to manage teams to execute within deadlines
• Demonstrate strong resource workload & capacity management skills & proven ability to manage multiple resources, priorities & a large volume of business
• Demonstrate ability to analyze & react to quality & performance metrics to drive quality & efficiencies within team
• Ability to select & develop a team of future leaders

Role Description :

Job Qualifications

Your Life and Career at Saks :

Thank you for your interest in Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.