Talent.com
This job offer is not available in your country.
Director, Digital Operations

Director, Digital Operations

Hudson's Bay CompanyBANGALORE, KARNATAKA
30+ days ago
Job description

Job Description

Director, Digital Operations

Who We Are :

Saks is a world-renowned luxury e-commerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for the inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Role Summary :

Director, Digital Operations is responsible for the development of a digital roadmap that will enhance the customer experience, as well as the formulation and implementation of process improvement and efficiency metrics. Utilize digital tools, platforms, technologies, services, and processes to foster the creation of new value. In addition, one is accountable for achieving topside sales plans and conversion objectives.

Key Qualifications :

  • 10+ Experience in the field of Digital Item Setup, Content Management, Sample Management in a multi-banner E-commerce retail environment
  • 5+ years of experience in people management
  • Create & develop solutions to streamline operations, improve consistency & increase efficiency of the team
  • Strong project management, Collaboration, Leadership skill, and analytical skill
  • Develop training materials & product guides as needed
  • Understand the multi-channel / banner aspect of the business & help manage that with Direct Reports
  • Participates in long-term planning & resource allocation discussions - Manages forecasting & freelancer scheduling / budget
  • Technical aptitude with web-based tools & proficiency with Microsoft Office Suite
  • Action & detail oriented, organized with the ability to manage teams to execute within deadlines
  • Demonstrate strong resource workload & capacity management skills & proven ability to manage multiple resources, priorities & a large volume of business
  • Demonstrate ability to analyze & react to quality & performance metrics to drive quality & efficiencies within team
  • Ability to select & develop a team of future leaders

Role Description :

  • Develop strategies to scale, monitor & streamline the Vendor provided assets acquisition & product turn-in processes to ensure a consistent & even flow of products-to-turn-in across all categories / banners. Interface with Buying Organizations to prioritize item creation & PO entry to drive full-price sales by providing clarity on merchant PO inputs through reporting. Manage inventory control & transfers to / from vendors & DCs.
  • Responsible for timely production of products, assortments, emails, catalogs, apps and related content with accountability for complete and accurate product information and assortments. Drive and ensure continuous process efficiency and performance improvements across the Digital Operations team and product lifecycle processes.
  • Oversee & drive the item setup process & improvements focusing on accuracy & consistent customer experience. Ensure the timely live date of products. Oversee team quality metrics & define ways to improve including but not limited to reducing NOS, improving time to the site, increasing compliance & improving team quality metrics
  • Partner with the Site Operations & Digital Merchandising team to identify & reduce process or system inefficiencies & reduce defect rate. Drive & prioritize item setup system enhancements & requirements. Proactively identify & resolve issues that may influence the product lifecycle.
  • Determine operational and process implications of new or improved systems, features, functionality, and enhancements influencing the customer experience or operational efficiency. Ensure all processes, systems, and resources are in place for ongoing support enterprise-wide.
  • Job Qualifications

    Your Life and Career at Saks :

  • Exposure to rewarding career advancement opportunities
  • A culture that promotes a healthy, fulfilling work / life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • Thank you for your interest in Saks. We look forward to reviewing your application.

    Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability

    Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

    Create a job alert for this search

    Director Digital • BANGALORE, KARNATAKA

    Related jobs
    Digital Harbor - Director - Engineering

    Digital Harbor - Director - Engineering

    Digital HarborBangalore, India
    About the Company Digital Harbor, Inc.Virginia, US-based product company with a legacy of enterprise innovation spanning over two decades. We are the pioneers behind g...Show moreLast updated: 25 days ago
    Associate Technical Director - Digital ES

    Associate Technical Director - Digital ES

    ArcadisBangalore, Karnataka, India
    Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets. We are more than 36000 people in over 70 countries dedicated t...Show moreLast updated: 30+ days ago
    • New!
    Seco - Director - Digital / Sales Strategy

    Seco - Director - Digital / Sales Strategy

    SANDVIK COROMANT INDIA PRIVATE LIMITEDBangalore, India
    Remote
    Are you ready to lead innovation and drive strategic impact together with us? At Seco, were looking for a dynamic and experienced Strategy and Digital Sales Director to join our team and help us ac...Show moreLast updated: less than 1 hour ago
    Hiring For Digital Operations

    Hiring For Digital Operations

    krazy mantra hr solutionsINDIA
    Relational database / database-driving application.Docker and Kubernetes base implementation.Shell / Perl and Python Scripting. E2E integration and verification experience.Familiarity with Openstack and...Show moreLast updated: 30+ days ago
    Schbang Digital - Creative Director

    Schbang Digital - Creative Director

    SCHBANG DIGITAL SOLUTIONS PVT. LTD.Bangalore, India
    Creative Director Job Required : 12+ years of relevant experience Major Roles & Responsibilities : ...Show moreLast updated: 30+ days ago
    Art Director Digital

    Art Director Digital

    TARGETINDIA
    As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy a...Show moreLast updated: 30+ days ago
    Digital Marketing Operations Associate

    Digital Marketing Operations Associate

    RightpointBengaluru, India
    Digital Marketing Operations Associate .Rightpoint, a Genpact company (NYSE : G) is a global experience leader.Over 570 employees work with clients end-to-end, from defining and enabling vision, to ...Show moreLast updated: 30+ days ago
    Director Operations

    Director Operations

    TaskUsINDIA
    TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.Levera...Show moreLast updated: 30+ days ago
    Digital Operations Manager

    Digital Operations Manager

    Dignitas DigitalINDIA
    We are seeking a highly skilled and motivated Digital Operations Manager to oversee the daily operations of our digital platforms and ensure seamless functionality, efficiency, and optimization.The...Show moreLast updated: 30+ days ago
    Director - Cloud Operations

    Director - Cloud Operations

    RackspaceINDIA
    Rackspace, a leader in Cloud Computing, is looking for talented leaders in India to join our talent group.This is a leadership role reporting to the Senior Leader in India Public Cloud.This is an e...Show moreLast updated: 30+ days ago
    • Promoted
    Account Director - Digital

    Account Director - Digital

    Leela Creative WorksBengaluru, Karnataka, India
    We are Leela Creative Works, an indic-grated (Indic + integrated) communication and technology agency that assists clients in positioning, scaling, and reinventing their brands.We are a future-read...Show moreLast updated: 30+ days ago
    Director of Operations

    Director of Operations

    AccorHotelBengaluru, Karnataka, India
    The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Food & Beverage outlets Front Office Housekeeping. In the absence of the General Man...Show moreLast updated: 25 days ago
    Dvio Digital - Creative Director

    Dvio Digital - Creative Director

    Dvio Digital Private LimitedBangalore, India
    Job Title : Creative 7+ Pune and Bangalore Role Creative Director-Copy at DViO Digital, you will lead a team of creative strate...Show moreLast updated: 30+ days ago
    Manager - Digital Operations

    Manager - Digital Operations

    SLKINDIA
    Monitor real time queues and identify high risk transactions within the business portfolio.Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, t...Show moreLast updated: 30+ days ago
    Director Commercial Operations

    Director Commercial Operations

    Waters CorporationBangalore, KA, IN
    Development and implementation of strategy to drive revenue growth, improved operational efficiency and areas for development around people, process, technology and data. Work with VP’s team to deve...Show moreLast updated: 17 days ago
    Innover Digital - Operations Manager - BPO

    Innover Digital - Operations Manager - BPO

    Innover Digital Inc.Bangalore, India
    Position Title : Operations Manager.Reports To : Director of Operations.Location : Kolkata, Work from office - 5 days.Department : Operations Shift : US Shift (Can be rotational).Job Summary : Show moreLast updated: 24 days ago
    • New!
    Director, Digital Transformation

    Director, Digital Transformation

    PHH MortgageBangalore, India
    Innovation using emerging technologies and deliver on the digital transformation journey.Reporting to the VP of Digital Transformation, this role is critical in shaping the technology landscape and...Show moreLast updated: 3 hours ago
    Digital Program & Marketing Operations Manager

    Digital Program & Marketing Operations Manager

    engineers mindBangalore, India
    We're looking for a highly organized Digital Marketing Manager to lead the end-to-end orchestration of our digital releases-from website updates to campaign launches.This role ensures cross-fu...Show moreLast updated: 13 days ago