Service Delivery Manager

About U&D Square :

At U&D Square, we pride ourselves on delivering cutting-edge IT infrastructure and managed services that empower businesses to scale, secure, and streamline their digital operations. We partner with clients globally, ensuring reliable 24 / 7 service delivery across Network Operations Centers (NOC), Security Operations Centers (SOC), and Cloud environments. As we grow, we're looking for passionate professionals to join our mission of delivering service excellence.

About the Role : Service Delivery Manager

We are seeking a highly motivated and experienced Service Delivery Manager to lead our IT service delivery operations. This is a client-facing leadership role ideal for someone with extensive MSP experience, a customer-first mindset, and a strategic approach to IT operations.

Key Responsibilities :

• Lead end-to-end IT service delivery across multiple client accounts with a focus on quality, efficiency, and scalability.
• Ensure SLA and KPI adherence, maintaining high standards of operational performance and customer satisfaction.
• Act as the single point of contact for client escalations, service updates, and regular review meetings.
• Coordinate effectively with cross-functional teams (NOC, SOC, Cloud Engineering, Helpdesk) to deliver seamless, integrated services.
• Implement ITIL best practices for incident, problem, change, and release management.
• Monitor service trends, analyze root causes, and drive continuous service improvement initiatives.
• Prepare and deliver detailed performance reports to internal stakeholders and client leadership.
• Mentor and guide team members, fostering a culture of accountability, innovation, and customer focus.

What We're Looking For :

Why Join U&D Square ?

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