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Service Delivery Manager - Customer Experience

AirtelIndia

30+ days ago

Job description

Key Deliverables

Customer engagement & communication
Project kick off meeting / call with Customer
Resolution of customer dependencies
Share Project Plan with the customer
e2e tracking & monitoring of project delivery
Proactive & timely project status update to the customer
Project Stage tracking & ensure timely delivery
Project follow ups, escalations and constraint resolution
Delivery of third party media / bandwidth
Customer CPE integration & testing
Schedule planned activities with the customers
Accelerate & Maximize revenue by faster deployment of project

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Service Delivery Manager • India

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