Oracle BRM Operations Lead

Job Description :

We are seeking an experienced and proactive Oracle BRM Operations Lead to oversee the operational management and optimization of our Oracle Billing and Revenue Management (BRM) platform. The ideal candidate will bring deep technical knowledge of BRM and its ecosystem, along with strong leadership and incident management skills to ensure uninterrupted revenue operations.

Role : BRM Operations Lead

Exp Level : 8 + years

Interview Mode : 2 rounds Virtual

Work Location : Mumbai / Hyderabad / Bangalore / Gurgaon / Noida (WFH)

Full time and permanent with TechStar Group deployed to Client

Key Responsibilities :

• Lead day-to-day operations of the Oracle BRM platform across production and non-production environments.
• Ensure system health, availability, and performance of BRM components including Pipeline, DM, CM, PCM, and Infranet.
• Manage incident, problem, and change management processes in compliance with ITIL practices.
• Oversee billing cycles, invoicing runs, rating operations, and collections processes.
• Perform root cause analysis for system issues and ensure timely resolution.
• Collaborate with DevOps, infrastructure, and application support teams.
• Drive automation and process improvements for operational efficiency.
• Maintain BRM patches, updates, and coordinate upgrades or migrations.
• Provide mentorship and technical guidance to junior support staff.
• Act as a single point of contact during major incidents and outages.

Required Skills & Qualifications :

Preferred Qualifications :

ref : hirist.tech)