Operations & Support Analyst

Only applicants that complete the assessment in the following link will be considered .

https : / / app.testgorilla.com / s / to335r76

About the Role :

We are seeking a detail-oriented and proactive Business Analyst to join our dynamic team. In this role, you will be instrumental in providing key support to our sales and operations teams, primarily focusing on managing and responding to incoming emails and inquiries. This position requires a blend of strong analytical skills, effective communication, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities :

• Promptly and professionally manage and respond to a high volume of emails, ensuring all communications are handled efficiently and effectively.
• Analyze email inquiries to identify key customer needs and sales opportunities, escalating important matters to relevant team members.
• Provide administrative and analytical support to the sales and operations teams, aiding in the optimization of our processes and customer engagement strategies.
• Assist in the development and maintenance of reports and dashboards, offering insights into customer interactions and operational efficiency.
• Collaborate with team members to improve internal communication and streamline response procedures.
• Maintain a comprehensive understanding of our products and services to accurately address customer inquiries and support sales activities.
• Participate in team meetings, providing updates and feedback on email interactions and customer trends.

Qualifications :

How to Apply :

Only applicants that complete the assessment in the following link will be considered.

https : / / app.testgorilla.com / s / to335r76