CRM Operations Analyst

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The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and futureready capabilities, we are meeting the need of patients, our people, and the planet. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takedas ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace, where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators' journey in Takeda, and we welcome applications from all qualified candidates. Here, you will feel welcomed, respected, and valued as an important contributor to our diverse team.

The Opportunity

As a Veeva and Salesforce Operations Analyst you will be responsible for support and maintenance of CRM products. You will support end-user requests, troubleshoot and maintain the platform, deploy patches and develop small enhancements. You will support the product development to ensure the platform stability, maintainability, security and performance. You will contribute to the development of a cutting-edge platform that empowers our organization's digital capabilities for Patients and Healthcare Professionals.

Responsibilities

• Work with end-user requests capture, analyse, deliver and communicate with the customers
• Troubleshoot platform incidents and problems
• Document changes according to Takeda procedures
• Following Veeva CRM and Salesforce best-practices monitor the platform and take corrective actions when the observed metrics are outside the normal range
• Develop, unit-test, integration-test and deploy small enhancements. Collaborate with product team to craft clear user stories, design tests, and continuously deliver product enhancements. Document every aspect of the enhancement as reference for future maintenance and upgrades.
• Use agile engineering practices and various software development technologies in the Veeva CRM environment to rapidly develop creative and efficient solutions that enhance the customer and employee experience.
• Suggest non-functional improvements to the CRM products to the product team and collaborate with the product team on defining non-functional capabilities of the product
• Deploy vendor patches and hotfixes, ensure proper testing of them in the non-production environment.
• Suggest ideas for continuous improvement and work with the team on their implementation

Skills and Qualifications

What Takeda Can Offer You

Benefits

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are :

About ICC in Takeda

Li-Hybrid

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time