Marketplace Operations Analyst

Target is an exciting new platform within Targets digital portfolio. Guests look to Target for great products. With Target , we aim to give them easy access to even more great products by partnering with best-in-class third-party Brands and Sellers (Partners). Guests will find these Target products seamlessly integrated throughout Target.com, and they will benefit from the perks already enjoyed from Target, like 5 PERCENT off with a Target REDcard, free shipping and easy in-store returns.

On the Target team you will lead timely, accurate and professional operational support to internal and external partners. Primary responsibilities of the Operations Analyst are :

• Manage support queue and execute defined Partner support processes
• Analyze guest and partner support data for key trends and report findings
• Analyze Operational KPIs (e.g. Order Defects, Click to Deliver speeds, regional delivery trends, etc.)
• Based on support and operational analysis, develop trends & insights, recommendations and deliver action steps to Partners and internal stakeholders for improvement
• Monitor order pipeline trends and triage issues impacting guest experience
• Deliver enhancement projects impacting Partner experience or internal processes

Requirements

Locations

Tower 02, Manyata Embassy Business Park, Racenahali & Nagawara Villages, Outer Ring Rd, Bangalore 540065