Triage Engineer - Technical Support

Triage Engineer

Description :

We are looking for a skilled Triage Engineer to join our team in India. The ideal candidate will have extensive experience in evaluating and prioritizing technical issues, ensuring timely resolutions, and collaborating with various teams to enhance customer satisfaction.

Responsibilities :

• Evaluate and prioritize incoming technical issues from customers and internal teams.
• Collaborate with cross-functional teams to resolve customer issues effectively and efficiently.
• Document and track all triage activities and resolutions in the ticketing system.
• Provide feedback on product issues and contribute to the continuous improvement of processes and products.
• Assist in the development and maintenance of knowledge base articles and technical documentation.

Skills and Qualifications :

ref : hirist.tech)