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Centific - Technical Support Engineer

Centific - Technical Support Engineer

Centific Global TechnologiesHyderabad
26 days ago
Job description

The next frontier of AI begins with Centific

Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data.

Must have :

  • Knowledge about L10N and TMS
  • Knowledge about GitHub, JIRA, Slack, Jenkins
  • Knowledge about QA, test cases, automation, staging, build
  • Knowledge about i18n, localizability, and code / contents relationship including DPH
  • Good communication skill
  • Quick learner, passion about L10N, work well in a team setting

Nice to have :

  • Python, AI knowledge
  • GlobalLink specific knowledge
  • Experience working with Content and Product development Teams
  • Production support :

  • Create, authorize, and monitor translation jobs in TMS (GlobalLink)
  • Create source / delivery PR by using script or other automation tools
  • Onboarding repo in TMS
  • Changing configuration / setting in TMS
  • Providing Bug Fix support
  • Technical support :

  • Troubleshoot production issues by analyzing issue, narrowing down root cause, and providing the best solution possible
  • Fix delivery issue, resolve conflicts in GitHub PR
  • Identify bottleneck, gaps, and problematic areas in L10N processes and tools
  • Propose and / or build technical solutions to improve overall timeline and quality in L10N processes and tools
  • Provide solutions to maintaining Language Assets (TM, AM, TD, MT)
  • Visual context and validation support :

  • Using test case suite and automation to generate visual context or screenshots
  • Setting up stages / build by working closely with Product teams
  • Navigating flows with high understanding of Compan Products
  • ref : hirist.tech)

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