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Centific - Technical Support Engineer

Centific Global TechnologiesHyderabad

26 days ago

Job description

The next frontier of AI begins with Centific

Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time. Learn how were transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data.

Must have :

Knowledge about L10N and TMS
Knowledge about GitHub, JIRA, Slack, Jenkins
Knowledge about QA, test cases, automation, staging, build
Knowledge about i18n, localizability, and code / contents relationship including DPH
Good communication skill
Quick learner, passion about L10N, work well in a team setting

Nice to have :

Python, AI knowledge

GlobalLink specific knowledge

Experience working with Content and Product development Teams

Production support :

Create, authorize, and monitor translation jobs in TMS (GlobalLink)

Create source / delivery PR by using script or other automation tools

Onboarding repo in TMS

Changing configuration / setting in TMS

Providing Bug Fix support

Technical support :

Troubleshoot production issues by analyzing issue, narrowing down root cause, and providing the best solution possible

Fix delivery issue, resolve conflicts in GitHub PR

Identify bottleneck, gaps, and problematic areas in L10N processes and tools

Propose and / or build technical solutions to improve overall timeline and quality in L10N processes and tools

Provide solutions to maintaining Language Assets (TM, AM, TD, MT)

Visual context and validation support :

Using test case suite and automation to generate visual context or screenshots

Setting up stages / build by working closely with Product teams

Navigating flows with high understanding of Compan Products

ref : hirist.tech)

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Technical Support Engineer • Hyderabad

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