Onboarding Consultant

Onboarding Consultant

Pando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pandos Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve service levels, reduce carbon footprint, and bring down costs. As a partner of choice for Fortune 500 enterprises globally, with a presence across APAC, the Middle East, and the US, Pando is recognized as a Technology Pioneer by the World Economic Forum (WEF), covered in the 2023 Gartner market guide and as one of the fastest growing technology companies by Deloitte.

Role

The Onboarding Consultant is responsible for executing detailed SaaS implementation activities that ensure a smooth onboarding process for Pandos platform. They work closely with clients to manage system configurations, lead user and transporter training, and support data migration efforts. This role is highly focused on hands-on tasks, including creating SOPs, training materials, and facilitating testing (UAT). The Onboarding Consultant also acts as a key coordinator between clients and internal product teams to resolve technical issues, manage defect triaging, and ensure that the solution is fully aligned with client requirements.

Responsibilities

User Training and Enablement :

• Lead training sessions for users, transporters, and other stakeholders to ensure proper platform adoption.
• Create detailed training materials, including videos and guides, to support client education.

Master Data and System Configuration :

Standard Operating Procedures (SOPs) Development :

Testing and Quality Assurance :

Collaboration and Coordination :

Change Management and Support :

Ongoing Improvement and Feedback :

Requirements

Preferred skills :

Locations - Chennai, India