Customer Support Executive

About us : Housr is India’s premier luxury co-living brand, offering a trailblazing living experience with fully furnished and managed co-living spaces, serviced apartments, and studio spaces. A niche player in managed living for millennials and working professionals, Housr aims to revolutionise how people find and experience housing by fostering a community of like-minded individuals. With all modern conveniences, a class-apart community, and a social playground of endless opportunities. Housr is the perfect luxury oasis for today’s uber-digital generation. Its expansive portfolio of 70+ premium properties spans Gurugram, Bangalore, Pune, Hyderabad, and Vizag. Housr sets the benchmark for luxury living with an array of premium services such as : Professional Housekeeping Doorstep Laundry Gourmet Meals High-Speed Internet 3-Tier Security Tech-Enabled Living & More Complementing these offerings is our 24

• 7 resident assistance offered by IHM-trained hospitality experts, ensuring seamless support for our community. Housr has strategically established its foothold in the prominent business hubs of Bangalore, Hyderabad, Gurugram, and Pune. Building on its success, the brand is now set to expand its operations into other prominent tier-1 and tier-2 cities.

What the job involves : We are seeking a proactive and empathetic Customer Support Executive to take charge of end-to-end grievance handling across all channels, including inbound calls, emails, and social media platforms. The ideal candidate will have hands-on experience in de-escalating customer issues, especially on public platforms, while maintaining a calm, professional demeanour. A key responsibility is to assure customers that their concerns will be resolved with urgency and care, representing the voice of the brand with empathy and integrity.

Key Responsibilities : Manage and resolve all customer grievances received via calls, emails, and social media platforms. Take ownership of social media escalations, ensuring timely and appropriate responses to de escalate situations professionally. Collaborate with internal teams to ensure prompt resolution of issues. Monitor and track complaints to ensure closure within defined SLAs. Provide clear, empathetic, and professional communication to customers. Maintain records of customer interactions, comments, and complaints for analysis and reporting. Develop and improve customer support policies and standard response templates. Share feedback and recurring issues with the leadership team for continuous improvement. Ensure brand tone and consistency are maintained across all communication channels.

Requirements : Bachelor’s degree in any discipline; additional customer service certifications are a plus. 2+ years of experience in customer service or complaint management, especially in high volume, consumer-facing environments. Proven experience in handling and de-escalating social media escalations. Excellent verbal and written communication skills in English (knowledge of regional languages is a plus). High degree of patience, empathy, and problem-solving skills. Ability to multitask, work under pressure, and remain calm in difficult situations. Experience with CRM systems, help desk software, and social listening tools is an advantage.

What Can You Expect :