Technical Specialist

Job description

• Lead and execute Trend Micro Endpoint Encryption implementations across enterprise environments as per the defined scope
• Perform Firewall Endpoint Encryption Server and SQL Database installation and configuration
• Diagnose and resolve critical encryption failures , policy mismatches, and agent-related issues
• Provide Level 3 remote and onsite support for complex technical issues not resolved by L1 / L2 teams
• Manage and maintain DLP policies , create custom deployment packages , and ensure security policy compliance
• Collaborate with Trend Micro and other security vendors for escalated ticket resolution and feature optimization
• Conduct root cause analysis and generate technical documentation for issue resolutions and best practices
• Mentor and assist L1 / L2 engineers and contribute to the Knowledge Base (KB)
• Maintain detailed logs and update support tickets with troubleshooting steps and resolutions
• Participate in security audits, compliance checks, and assist in incident response handling

Required Skills & Experience :

Preferred Certifications :