Technical Support Specialist - Troubleshooting

Job Summary :

We are looking for a dedicated Technical Support Specialist to provide technical assistance and support to our clients and internal teams. The ideal candidate will have excellent problem-solving skills and the ability to troubleshoot software and hardware issues, ensuring high customer satisfaction and timely resolution of technical Responsibilities :

• Provide first-level technical support via phone, email, chat, or remote tools.
• Diagnose and resolve hardware, software, network, and application issues promptly.
• Guide users through step-by-step solutions and provide clear instructions.
• Document issues and resolutions accurately in the ticketing system.
• Escalate complex issues to higher-level technical teams when necessary.
• Collaborate with cross-functional teams to identify and resolve recurring problems.
• Maintain up-to-date knowledge of products, services, and technical advancements.
• Assist in user account setup, access permissions, and system configurations.
• Participate in training sessions and contribute to the creation of support documentation and Qualifications :
• Bachelors degree in Computer Science, Information Technology, or related field preferred.
• 2+ years of experience in technical support or help desk roles.
• Strong knowledge of Windows, macOS, Linux operating systems, and common software applications.
• Familiarity with networking concepts (TCP / IP, DNS, VPN) and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong problem-solving and analytical abilities.
• Experience with ticketing systems and remote support tools

ref : hirist.tech)