Digital Products Delivery Lead - Assisted Banking

COMPANY INTRODUCTION

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

The main purpose of this unit is to co-own and co-lead the delivery of Digital Products along with Business Owners, Tribe Leads and Global Product Owners across the business segments of Retail Banking, Wealth Management, Business Banking and Corporate Banking segments for Emirates NBD Technologies.

The delivery of Digital Products will be done by setting up cross-functional Agile Squads or vendor managed turnkey teams led by Business Tribe Leads / Global Product Owners to support business segments in meeting overall business objectives in alignment with Organization’s Digital Strategy.

JOB PURPOSE

The Digital Products Delivery Lead role is responsible for :

• Co-owning and facilitating the delivery of the assisted banking tribe domain products along with Global Product Owners. Foster collaboration, continuous learning, innovation, and engineering culture among squads.
• Candidate must possess excellent problem-solving skills and functional understanding of banking domain in the context of CRM & workflow domain technologies. DL must stay updated with industry trends, regulatory requirements, and emerging technologies like AI / ML, Data engineering and biometrics . Achieve highest degree of platform stability and compliance to NFRs . Apply domain knowledge to guide project teams and make informed decisions.
• Delivery Lead’s main responsibility is managing product dependencies of Digital Product’s Epics / Features which need to be delivered by IT Platforms. DL need to ensure that required feature is placed on the backlog of the relevant IT teams with appropriate priority and delivery commitments from respective DL / platform owners. They are also responsible to track those dependencies as per agreed cadence while highlighting and mitigating associated risks.
• Delivery Lead is also Scrum Master of Scrum master’s team with their tribe (Scrum of Scrums). DL is responsible for facilitating and coordinating of the activities within the tribe. In addition, the Delivery Lead also act as a point of escalation for any issues or risks, ensuring complete focus on delivering efficiency and business value in the Agile delivery squads for their respective tribes.
• Delivery Lead also facilitate and support the technology & business tribe heads in managing and tracking product’s funding while providing the budget utilization updates. They are also responsible to conduct the Product’s Portfolio Reviews for their tribes with Tribe Leads, Business Owners and Teams as well as providing the portfolio updates to the PMO’s Portfolio Management Team for their tribes for Business Portfolio Review Meetings. Provide regular updates on delivery status, risks, and issues, and also ensure effective dissemination of information .
• Delivery Leads are also responsible for Managing Resource Capacity of their tribes with the help of Tribe Leads and Products Owners. Delivery Leads help the Product Owners in raising the resourcing demands and ensuring the resource hiring and placement in the squad with the help of workforce management team. If needed, they are also responsible to participate in the resource fitment interviews along with respective Chapter Leads and Workforce Management Team to assess the right fitment for their tribe.
• Delivery Leads are also responsible to facilitate the Tribe Leads / POs in setting up new squads and assisting in sizing the new demands as and when needed. Delivery Leads are also responsible to identify, evaluate & onboard vendors / partners and track product deliveries for their respective tribes as needed.
• While Tech Leads in the squads are responsible for release management, Delivery Leads are responsible for facilitating them by aligning all dependent IT Platforms and Teams for their respective releases and owning end to end release management process.
• Delivery Leads are also responsible to track and manage the product’s OPEX & AMCs and overseeing the product’s technical health, resilience, and production issues resolution as per required SLAs.
• The Delivery Lead must be a proficient communicator able to raise and discuss issues and conflicts with senior stakeholders.

Key Results

KEY REQUIREMENTS

Education / Certifications

Experiences

Knowledge & Skills

WHY JOIN US ?

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At Emirates NBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one Emirates NBD team.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, however due to high volume of applicants, only SHORTLISTED candidates will be contacted.