Franchise Business Coach (Operations)

We are seeking an experienced Franchise Operations Coach to join our Operations team. You will be responsible for the following :

• Being a key point of contact for the Operations team & market franchise leadership
• Build partnerships with HR head, Delivery head, Training Head, LSM lead & NSO lead, understanding the structure, pipeline, planning and operating capability, identifying areas for improvement and growth in existing restaurants and new stores.
• Work with franchise leaders on various initiatives with agreed timelines, through a documented follow up roadmap. Complete and agree appropriate action plans and track progress and performance against.
• Build Fz capability towards opening great new restaurants and minimize brand risk, maintaining brand standards, FPM and IFA compliance.
• Conduct monthly people plan analysis by market to help improve their people capability and planning on NSO’s to improve people and operational capability in new restaurants.
• Create and elevate data led insights and reporting to deliver against appropriate measures, and signal points of intervention when required with tail stores against each category… such as People, customers & sales parameters
• Working cross functionally across the RSC to ensure a one system approach in delivering great customer experience.
• Spend time in the field with franchise partners – ensuring operational knowledge is always current
• Attend and participate in all franchise comms meetings to present, facilitate and add clarity to content. Ensure relevant audience attendance and participation.
• Provide updates for RSC, REx, LT & cross-functional meetings and attend where necessary
• Keep up to date with relevant franchisee situations that may impact NSO performance / pipeline
• Effectively manage and plan schedule to ensure franchise diary appoints are met
• Ensure periodic decks, reports & bench plan data are kept up to date

We are looking for someone with :