Business Operations Supervisor

Job Description

AO - Business Operations Supervisor

The Client Management Services organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations / administrative activities, improving processes / data / compliance / awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Team is responsible for overall contract setup and management support, account operations tracking, process compliance activities and client onboarding activities. The AO Operations Supervisor supports key processes for a portfolio of accounts reporting to the Operations Manager / Sr. Manager

Job Responsibilities : The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

• Resource who has strong process / business knowledge and experience with E2E of Order-to-Cash processes and functional knowledge of each of the sub-streams of Order to Cash.
• As part of daily production activities : -
• Understanding and setting up newly received contracts / projects in the system (SAP, Peoplesoft etc.) and performing their maintenance activities as and when required. This requires accurately understanding and interpreting supporting documents.
• Co-ordinate with all O2C sub streams to ensure accurate and timely invoicing to the customer
• Constant reduction of unbilled items
• Delivering upon the SLAs and KPIs of the team from production standpoint.
• Getting on calls, discussions and meetings with Delivery managers, Project Managers, Vertical CFOs, Financial analysts and other key stake holders to maintain smooth communication of operational activities on a daily basis.
• Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
• Someone with analytical bent of mind who can work on providing continuous improvement ideas and has a considerable knowledge of revenue recognition methods from an accounting standpoint.
• Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations / escalations
• Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Technical Skills

Functional Skills

Management Skills

Core Competencies

Location – Gurgaon / Bangalore

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