Technical Support Engineer

Greetings!!

We are hiring Senior IT Technical Support engineer, professional with the strong hands on experience from Administration, Configuration and Troubleshooting experience in Office 365, Microsoft Intune, Networking and Firewall.

Experience : 4-8 years

Location : Chennai(WFO)

Interested can drop your updated profile to saravanan@jmangroup.com

Position

• 4- 6 Years of experience in IT support roles, with a focus on desktop / technical support.
• Hands - on experience with Office 365 applications, including user account management.
• Experience in providing first-line technical support for hardware, software, and network issues.
• Handled support tickets promptly while maintaining high customer satisfaction.
• Document technical issues and solutions effectively in the ticketing system.
• Knowledge, support troubleshoot Microsoft Intune for mobile and endpoint device management.
• Collaborate with the IT team to enhance support processes and implement new technologies.
• Strong problem-solving skills and technical troubleshooting abilities.
• Familiarity with Windows and Mac operating systems.
• Excellent communication skills and ability to work in a team

Requirements