Customer Experience Manager average salary in India, 2024

Design, develop and execute customer journey for various formats. Understand customer requirement and develop and define value added. Design and develop customer facing policies, empowerment policies. Bringing in collective ownership of customers across functions & the. ...

Proven experience in customer experience, customer success, or a related customer-facing role, preferably in a tech startup environment. As a Customer Experience Manager, you will play a pivotal role in ensuring that our students have a seamless and delightful experience learning with NxtWave. Your ...

Drive customer retention, reduce churn, and increase customer satisfaction. Be the voice of the customer and share solutions that will improve our experience. Experience in international market is mandatory. Be customer-obsessed and build trust through your conversations. ...

About the FunctionThe Customer Experience Team focuses on improving the customer contactagendas like Customer Satisfaction, decreasing customer efforts and drivingIdentified Projects, which will enhance customer experience. Manager - Customer ExperienceLocation:. Operations - Customer ExperienceLeve...

Drive customer retention, reduce churn, and increase customer satisfaction4. Be the voice of the customer and share solutions that will improve our experience7. Experience in international market is mandatory. Be customer-obsessed and build trust through your conversations2. ...

Customer Engagement and Service Level Management- Business requirement analysis, real time business expansion- Technology and Business change management, Cost analysis- Service Improvements and Collections and Cost analysis- Communication and engagement model development- Governance, Reporting, Revi...

About the OpportunityRole: Operations Customer ExperienceLevel: Assistant ManagerReportingTo: Manager Customer ExperienceLocation: GurgaonAbout the FunctionThe Customer Experience Team focuses on improving the customer contactagendas like Customer Satisfaction, decreasing customer efforts and drivin...

Manager Job Duties:• Strong understanding of operations that could impact customer experience in direct/in-direct manner• Mapping of Customer journey & Focus on Customer experience improvement• Recommend industry best practices regards to Customer centricity and implement them by coordinating with k...

Customer experience charter consists of defining the right experience for customer post purchasing the products including my orders page, shaping the return experience and helping the customers with customer support team. Post Order Customer Experience TeamNykaa Post Order Customer experience forms ...

Job title: Customer ExperienceJob exp: 5-9 years Location: Bangalore, KAJob requirements :Job Description1. Create SOPs for the store operations aimed towards standardization ofcustomer experience across stores5. Develop training interventions and training content for retail storesincluding customer...

Experience – 5-6 years in Customer Experience role at a Managerial Level, Complaint Handling/ Management exp. Drive Customer Satisfaction, Net Promoter Score for the Brand with insights to Operations and Marketing for intervention and improvement. End 2 End Customer issue management and resolution. ...

Customer Engagement and Service Level Management. Experience in Technology and Business change management. IT Infrastructure, handling Customer front and managing Service Delivery. ...

A customer experience manager/specialist is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders, to keep fine-tuning the customer's experience. Identifying ideal customer profiles and mapping cu...

Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer's experience. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and s...

Key Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery • Proactive & timely project status update to the customer • Project Stage...

Under the supervision of the World Area Leader, the Customer Experience Manager is accountable for the day-to-day activities related to, project management & doc control, Trade Compliance of VOS value stream. This position has responsibility to provide direction and build a team to lead our efforts ...

Ensure timely dispatch (automated) and acceptance of bills to customers and collection efficiency -90% within 0-60 bucket / 99% collection within 0-90 days. Provide/Receive necessary information to/from customer in support of the dispute. Raise, follow up and close the dispute raised by the Customer...

As a Senior PM, you will work closely with other PMs, software developers, research scientists, and category managers to build shopping and customer experience that create a substantially differentiated CX for Amazon customers. As Amazon India's DEX product team, we are at the forefront of the Custo...

Ensure timely dispatch and acceptance of bills to customers and collection efficiency -90% within 0-60 bucket / 99% collection within 0-90 days. Provide/Receive necessary information to/from customer in support of the dispute. Raise, follow up and close the dispute raised by the Customer as per the ...

Job Title : Customer Experience Manager. Excellent communication and interpersonal skills, with a strong customer-centric mindset and ability to empathise with diverse customer needs. Proven track record of managing customer service teams and driving improvements in customer satisfaction and retenti...

Customer engagement & communication. Project kick off meeting/call with Customer. Resolution of customer dependencies. Share Project Plan with the customer. ...

If you are passionate about delivering exceptional customer experiences, possess strong leadership skills, and have a background in B2B customer service within the travel industry, we invite you to apply for this challenging and rewarding role. Ensure timely and accurate resolution of customer issue...

Our customer success team extensively uses CS 360 Pro, a search-based analytics platform built by SaaS Engineering team to proactively understand customer needs, ensure their retention, discover new expansion opportunities, and provide insights that end-users across the company will use to make cust...

We are seeking an experienced and highly skilled Program Manager with a minimum of 10 years of proven expertise in program management, particularly within the realms of IoT (Internet of Things) and Cloud technologies. Job Title: Senior Program Manager –MPLS - IoT and Cloud. Minimum of 10 years of pr...

Churn - drives churn through agency manpower Skills Required • Prioritization of deliverables and expectations • Ability to influence people at all levels internally and among partner management • Planning and execution management • Crisis Management and contingency planning • Ability to review, ana...