Customer Service Representative

✨ Looking for Your Next Career Move? Join HCL’s Email Back Office Team!

Senior Customer Service Representative – Email Back Office

Location :

Chennai (WFH / Hybrid)

Shift :

Night Shift (Saturday to Friday, 5 working days, 2 weekly offs including Saturday & Sunday)

Education :

Graduate / Postgraduate

Apply Now

Send your resume to :

shine.albert@hcltech.com

About the Role

HCL is hiring

Senior Customer Service Representatives

for our

Email Back Office

team. This role is ideal for professionals with strong analytical and communication skills who can deliver exceptional customer experiences in a fast-paced environment.

Key Responsibilities

Review and analyze customer issues using internal tools and templates.

Respond to customer queries via email with clear, accurate, and professional communication.

Document issues, update customer records, and categorize cases appropriately.

Handle store-based, employee-based, and digital coupon-related concerns.

Ensure timely follow-up and resolution to maintain a positive customer experience.

Learn and adapt quickly to new processes and methods of resolution.

Required Skills & Qualifications

Minimum

1 year of work experience , preferably in a

USA-based environment .

Strong

English written and verbal communication skills .

Excellent

analytical and problem-solving abilities .

Attention to detail and ability to work independently.

Why Join HCL?

Opportunity to work with a global leader in IT services.

Flexible work mode :

Work From Home / Hybrid .

Growth-oriented environment with continuous learning.