IT Service Transition Program Manager

Candidates available to join within a notice period of 30–45 days are preferred.

Key Responsibilities

• Lead and manage end-to-end transitions for mid- to large-scale deals, ensuring smooth delivery and minimal service disruption.
• Define and align transition success criteria, outputs, and deliverables with onsite and internal stakeholders.
• Prepare, manage, and track detailed transition plans and stream-specific activities (KT plans, IT / application provisioning for new joiners, reporting, RAID logs, etc.).
• Oversee and monitor Knowledge Transfer (KT) sessions with SMEs, ensuring complete technical and process coverage.
• Measure the effectiveness of KT and other transition streams, identifying gaps and mitigating risks proactively.
• Provide regular status updates and detailed progress reports to stakeholders, including onsite teams and leadership.
• Collaborate closely with delivery, operations, and onsite teams to drive seamless execution.
• Ensure accurate process documentation, including reviewing and validating Process Maps and SOPs.
• Drive all transition milestones—Transition Kick-off, KT, Ramp-up, Go-Live, tollgates, and final transition closure.
• Identify, track, and manage risks and issues, taking timely corrective actions.
• Offer expertise, guidance, and best practices in transition management.
• Conduct go / no-go readiness assessments and support smooth service acceptance into steady-state operations.
• Capture lessons learned and contribute to strengthening organizational transition frameworks and methodologies.

Key Skills

Requirements